Gregory Gezurian
Sunnyside,NY
Summary
Dynamic Shift Leader with a proven track record at Sweetgreen, excelling in team leadership and customer service management. Recognized for enhancing operational efficiency and fostering a collaborative environment. Skilled in problem-solving and safety processes, I effectively trained staff and resolved customer issues, ensuring high satisfaction and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Leader
Sweetgreen
09.2024 - Current
- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Assisted in creating a positive atmosphere by promoting teamwork and collaboration among staff.
- Implemented daily cleaning protocols to maintain hygiene and safety compliance.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
- Facilitated communication between front-line staff and management for improved operational flow.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored food preparation processes to uphold quality standards and consistency.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Team Member
Sweetgreen
09.2022 - 09.2024
- Ensure all foods meet food-safety & quality standards
- Utilize time management skills to prioritize tasks and ensure efficient service
- Collaborate with restaurant team to ensure smooth operations and timely delivery of orders
- Hot & cold food preparation
- Operate kitchen equipment in a safe manner
- Receipt and unloading of food products, check for and store to maintain freshness and quality
- Responsible for stock and rotation of non-perishable products
- Maintain knowledge of menu items, ingredients & food safety guidelines
- Knowledge of ALOHA POS system
- Obtained and renewed food handler certification
- Supported team initiatives aimed at improving workflow and customer satisfaction.
Stockroom & Sales Associate
Leiser's Liquors
10.2011 - 08.2022
- Managed inventory levels to ensure product availability and minimize stockouts.
- Developed strong customer relationships through personalized service and product recommendations.
- Trained new staff on operational procedures and customer service standards.
- Streamlined checkout processes to enhance efficiency and reduce wait times for customers.
- Organize product displays on the sales floor
- Maintain work area including sweeping, shoveling
- Cashier—also handled bank deposits
Education
Associate of Arts - Business
LaGuardia Community College
Long Island City, NY06-2028
Skills
- Positive attitude
- Strong verbal and written communication
- Safety processes and procedures
- Problem solving
- Team leadership
- Customer service management
Certification
NY Food Handler Certificate
Timeline
Shift Leader
Sweetgreen
09.2024 - Current
Team Member
Sweetgreen
09.2022 - 09.2024
Stockroom & Sales Associate
Leiser's Liquors
10.2011 - 08.2022
Associate of Arts - Business
LaGuardia Community College