Microsoft Office
Gregory Gonzales
Logistics
Visalia,CA
Summary
Dynamic Dispatch Manager with 5 years of experience supervising crane truck fleet to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Dispatch Manager
Oldcastle Infrastructure
Tulare, CA
12.2016 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Evaluated current operational processes to help develop, implement and improve practices.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated repairs to vehicles to maintain fleet operations.
- Monitored flow of paperwork and directed information to appropriate departments.
- Used Microsoft Word and other software tools to create documents and other communications.
Sales Associate
Visalia Rescue Mission
Tulare, California
03.2016 - 12.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Achieved perfect attendance and on-time record.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Solved customer challenges by offering relevant products and services.
Media Department Assistant
Visalia Rescue Mission
Visalia, CA
08.2015 - 02.2016
- Monitored inventory of departmental supplies and replenished items as needed to enable normal operations.
- Sorting, pricing, organizing, refusing, and distributing orders to thrift stores.
- Certified forklift operator
- Bailed, palletized recycled materials.
- Trained employees and designed training material for media department.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
Pricing & Signage Associate
Lowes Home Improvement Stores
Visalia, CA
01.2008 - 02.2010
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Ensured store displays and signage are maintained and up-to-date.
- Installed and maintained vendor displays, ensured all displays were in working order.
- Checked resets completed by outside vendors were properly executed, products stocked, merchandise priced accurately and according to specifications.
Forklift Operator
Penas Disposal
Cutler, CA
06.2007 - 01.2008
- Unloaded trucks and moved materials to staging area.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Packed items into appropriate containers for shipment.
- Developed and implemented safety policies to maintain an accident-free workplace.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Supported warehouse operation workflows by receiving and shipping, loading and unloading materials, and transferring completed products to designated storage areas.
Education
High School Diploma -
Ceres High School
Ceres, CA 09.1993 - 06.1996
No Degree - Business
College of Sequoias
Visalia, CANo Degree - Business
Heald College
Modesto, CASkills
Daily reports
Sales support
Phone dispatch
Multiple project coordination
Customer communication
Fleet maintenance
Delivery policies
Updating logs
Software
Microsoft AX
Certification
Cerified Forklift Operator
Timeline
Dispatch Manager
Oldcastle Infrastructure
12.2016 - Current
Sales Associate
Visalia Rescue Mission
03.2016 - 12.2016
Media Department Assistant
Visalia Rescue Mission
08.2015 - 02.2016
Pricing & Signage Associate
Lowes Home Improvement Stores
01.2008 - 02.2010
Forklift Operator
Penas Disposal
06.2007 - 01.2008
High School Diploma -
Ceres High School
09.1993 - 06.1996
No Degree - Business
College of Sequoias
No Degree - Business
Heald College