Gregory Gonzalez
Moss Landing
Summary
Dynamic Shift Supervisor at KFC with a proven track record in cash handling and employee training. Expert in fostering a customer-oriented environment, enhancing satisfaction through effective conflict resolution and staff motivation. Successfully mentored new hires, ensuring seamless integration and operational excellence. Committed to maintaining workplace safety and optimal inventory management.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
KFC
04.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Shift Supervisor
KFC
01.2019 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
Education
GED -
Aptos High School
Aptos, CA05-1991
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
Languages
Spanish
Native or Bilingual
Interests
- I like working with my hands and fixing things
- Backpacking and Hiking
- Auto Repair/Restoration
- Outdoor Recreation
- DIY and Home Improvement
Timeline
Shift Supervisor
KFC
04.2023 - 08.2024
Shift Supervisor
KFC
01.2019 - 04.2023
GED -
Aptos High School
Similar Profiles
Daniel FarrowDaniel Farrow
Team member at KFCTeam member at KFC
Ashish ShimpiAshish Shimpi
Team member at KFCTeam member at KFC
Navreet SinghNavreet Singh
Assistant General Manager at KFCAssistant General Manager at KFC
Ashlin ThomasAshlin Thomas
Front of House Employee at KFCFront of House Employee at KFC
Maria FloresMaria Flores
Certified Clinical Medical Assistant at Planned ParenthoodCertified Clinical Medical Assistant at Planned Parenthood