Gregory Grier
Insurance
N Ft Myers,FL
Summary
Results-driven Insurance Broker with more than 30 years of Property & Casualty insurance expertise. Client-focused intermediary with creative insurance solutions to diverse individual concerns. Meticulous client risk and financial assessor with detailed understanding of corporate and individual risk management. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Driven owner of agency and customer service professional with insurance agency experience. Decisive negotiator and salesperson. Licensed Broker offering over 30 years in automobile, home, healthe and life insurance and record of success in retaining and growing customer bases. Alsoover 30 years supervising agents and office personnel in busy indepent agency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Pest Control
Dead & Gone Pest Cotnrol
04.2016 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Adhered to most stringent safety procedures when applying chemicals.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Applied chemical solutions on building surfaces to eliminate pests.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
- Drove to customer residences and places of business to inspect for pests.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Inspected equipment for proper functionality to effectively facilitate application.
- Inspected commercial and residential buildings and structures for pest issues.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Achieved consistent 96% customer satisfaction rate.
- Drafted and completed service agreements with high level of accuracy.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Uncovered structural issues caused by termites and notified customer.
- Earned strong positive feedback from customers demonstrated through positive social media reviews.
- Provided free home inspections to potential clients in effort to increase company exposure and business leads.
- Factored in current climate and property specifications when preparing and applying chemicals.
- Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.
Business Owner/Operator
Titanium Insurance
01.2007 - 04.2016
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Input income and expense details into database to track business finances and address variances.
Supervisor of Operations
United Airlines
06.1999 - 04.2006
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Spearheaded department training for appraisals of new components.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Education
No Degree - Computer Programming
American Institute of Commerse
Davenport, IA05.1969
High School Diploma -
Wethersfield High School
Kewanee, IL05.1968
Skills
- Pest Management Techniques
- Data Entry
- Product Knowledge
- Critical Thinking
- Quotes and Sales
- Risk Mitigation
- Quote Information
- Property and Casualty Products
- Health Insurance Industry Knowledge
- Policy Adjustment Knowledge
- Insurance Coverage Review
Certification
Certified Pest Control Operator, Florida
Hold a 220 insurance license, Florida
Timeline
Certified Pest Control
Dead & Gone Pest Cotnrol
04.2016 - Current
Business Owner/Operator
Titanium Insurance
01.2007 - 04.2016
Supervisor of Operations
United Airlines
06.1999 - 04.2006
No Degree - Computer Programming
American Institute of Commerse
High School Diploma -
Wethersfield High School
Certified Pest Control Operator, Florida
Hold a 220 insurance license, Florida
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