Gregory Harms
San Diego,CA
Summary
Customer-focused administrative professional with experience in front desk operations, customer service, scheduling, office administration, and team leadership. Skilled at managing phone communications, coordinating schedules, maintaining organized records, resolving customer concerns, and supporting daily office operations. Recognized for professionalism, strong communication, attention to detail, and the ability to thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
K-12 Substitute Teacher
Poway Unified School District
, USA
10.2025 - Current
- Managed classrooms of 25–30 students while maintaining accurate attendance records and following established procedures.
- Ensured active engagement with lesson plans.
- Adapted to changing classroom and campus rules, layouts, and processes to maintain a productive learning atmosphere
- Collaborated with multiple teachers regularly for short-notice substitute requests, fostering strong professional connections across schools
- Traveled to diverse schools across Poway Unified School District daily, enhancing adaptability to various educational environments
Director & Technical Artist for Student Animation
California State University Chico
Chico, USA
08.2024 - 05.2025
- Led a team through all production stages of a student film production from pre- to post- processing
- Directed and organized voice acting and motion capture sessions
- Designed shot layouts and set dressing to realize director's vision in Unreal Engine 5
- Facilitated animation pipeline through export troubleshooting, scene setup, and final composition
- Developed flexible 16-week schedule to effectively manage shifting production deadlines and objectives
HUB Staff, promoted to Senior Staff at University Housing
California State University Chico
Chico, USA
08.2022 - 05.2024
- Operated front desk by answering phones, greeting visitors, scheduling appointments, processing timesheets, and providing administrative support.
- Assisted students and campus visitors by answering questions and directing them to appropriate resources.
- Coordinated logistics for over 200 campus events while maintaining accurate schedules and documentation.
- Led teams of up to 20 employees during event operations.
- Assisted in hiring, interviewing, and onboarding new employees.
- Helped manage department operations during a three-month supervisor vacancy.
Education
B.S. - Computer Animation and Game Development
California State University Chico
Chico, CA05-2025
Skills
- Customer service excellence
- Organizational skills
- Communication proficiency
- Team integration
- Leadership skills
- Conflict resolution
- Time management
- Quick learning aptitude
- Attention to detail
- Office software expertise
- PowerPoint presentations
- Conflict resolution
- Cloud collaboration tools
- Problem-solving techniques
- Data entry
- Filing
- Calendar management
- Appointment setting
- Visitor assistance
- Reception
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Google Docs
- Google Sheets
- Google Drive
- OneDrive
Additional Qualifications
- 2 years of customer service experience
- POS system experience
- Database and file management
- De-escalation and conflict resolution
- Fast-paced office environment experience
Timeline
K-12 Substitute Teacher
Poway Unified School District
10.2025 - Current
Director & Technical Artist for Student Animation
California State University Chico
08.2024 - 05.2025
HUB Staff, promoted to Senior Staff at University Housing
California State University Chico
08.2022 - 05.2024
B.S. - Computer Animation and Game Development
California State University Chico