Gregory Harrison
West Bloomfield,MI
Summary
Dynamic professional with a proven track record in customer service at Jerry Baker, excelling in problem-solving and time management. Recognized for enhancing customer satisfaction and fostering repeat business through effective communication and teamwork. Skilled in utilizing digital marketing tools to drive ROI, demonstrating a blend of hard and soft skills in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Driver
Lyft
Las Vegas, NV
02.2023 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Customer Service Representative
Jerry Baker
Novi, MI
05.2019 - 06.2021
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted in sales or products also handled returns.
Sales Associate
Infinity
Farmington Hills, MI
04.2018 - 06.2019
- Created compelling ad copy for paid search campaigns on Google AdWords, driving improved click-through rates and ROI.
- Oversaw account activity on search platforms using Google AdWords and Bing ads.
- Maintained strong relationships with external partners such as Google AdWords representatives, ensuring optimal support for ongoing initiatives and access to updates or beta features when available.
- Maximized ROI through regular monitoring and adjustment of Google AdWords campaigns.
Pool Attendant
Chimney Hill Apartments
West Bloomfield, MI
06.2013 - 08.2013
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Checked side duty list for opening and closing procedures.
Education
West Bloomfield High School
West Bloomfield, MINo Degree - Business
Oakland Community College
Farmington Hills, MISkills
- Time management
- Customer service
- Problem-solving
- Customer service expertise
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
Timeline
Driver
Lyft
02.2023 - 08.2024
Customer Service Representative
Jerry Baker
05.2019 - 06.2021
Sales Associate
Infinity
04.2018 - 06.2019
Pool Attendant
Chimney Hill Apartments
06.2013 - 08.2013
West Bloomfield High School
No Degree - Business
Oakland Community College