Detail-oriented professional with a strong background in operations management and financial services. Known for influencing skills and attention to detail, dedicated to driving service improvements and supporting client success.
Overview
11
11
years of professional experience
Work History
Business Relationship Manager
JPMorgan Chase
02.2020 - 08.2025
Collaborated with cross-functional teams to align business strategies and client needs.
Managed client onboarding processes, ensuring seamless integration and support services.
Implemented feedback mechanisms to identify service improvements and address client concerns.
Cultivated strong relationships with clients to enhance satisfaction and retention.
Small Business Banker
Bank of America
02.2015 - 02.2020
Provided expert guidance on business banking services, fostering client retention and loyalty.
Developed tailored financial solutions for small businesses, enhancing customer relationships and satisfaction.
Analyzed client financial statements to assess creditworthiness and recommend appropriate lending products.
Collaborated with cross-functional teams to streamline banking processes, improving operational efficiency.