Gregory Kellis
St. Petersburg,FL
Summary
Versatile Managing Director with proven abilities to lead across all levels of organizational management. Skilled in building high-performance teams and forging strong partnerships, as well as developing tactical plans to meet strategic goals. Proven leader who understands the value of celebrating wins to drive performance and foster a highly focused and active leadership team.
Overview
21
21
years of professional experience
Work History
Director of Operations
Floor Interior Services
10.2023 - 09.2024
- Lead operations strategy and support for $12M revenue in the remodel industry throughout Central and South Florida
- Developed hiring, training and onboarding programs to promote development and tenure
- Created and led P&L strategies and performance measurements to evaluate performance
- Built coaching and accountability models to motivate team members and drive performance
- Set messaging around KPIs to build culture of excellence and ensure all team members are moving towards 'true north'.
Southern Regional Manager
Gemstone Communities
07.2020 - 06.2023
- Provide motivational leadership by setting clear expectations, training to processes, holding accountable to positive results, and recognizing & rewarding performance, leading to an 8% YOY revenue increase
- Implement property business plans, including investment objectives, compliance goals, marketing positioning, staffing, asset quality and financial goals/objectives throughout the Southern states
- Develop and oversee Capital Expense & Operational budgets, including determining priorities, building budget, selecting vendors, and overseeing completion of all projects
- Work closely with investors to build and implement overarching programs to increase asset value, including property acquisitions and improvements, occupancy growth, and revenue drivers
- Lead all operational programs, and where needed create new processes including Community Manager & District Leader training programs, site visit routines, and recognition programs.
Sales & Operations Manager
Brunswick Floors, Inc.
01.2017 - 06.2020
- Principal strategist and operational overseer of 3 locations driving $5M+ in revenues
- Defined and initiated multi-channel marketing campaigns, vendor selection, sourcing, external contractors, and talent management
- Drove the kitchen and bath remodel sales division, catapulting sales by 300%
- Led, developed, and empowered cross-functional personnel
- Overhauled an underperforming team culture by spearheading positivity, transparency, and an energetic environment
- Established target KPIs and performance benchmarks.
District Manager
Dollar General
08.2014 - 01.2017
- Primary leader of record-breaking district operations spanning 20 sites, generating $38M+ in annual revenues
- Drove a customer-centered culture to elevate satisfaction, retention, and referrals, yielding region-leading customer service ratings
- Recognized as the regional leader in sales, boosting overall revenue by 8%
- Slashed shrink by 30 basis points through effective integration of inventory controls
- Reduced Store Manager turnover to from over 300% to 6% annually by investing in my team and through regularly scheduled one-on-one meetings to discuss successes, opportunities, and expectations.
District Manager
Murphy USA
01.2013 - 08.2014
- Proactive leader of district operations, sales, performance improvement, training, and process enhancements
- Increased division communications and performance by initiating '7 Habits' training for 35 District Managers across 4 Divisions
- Cut turnover through consistent accountability, regional meetings, and incentive programs such as monthly contests
- Achieved region-leading sales with an increase of 6%
- Directed the district to accomplish Top 10 ranking out of 120 districts
- Designed and facilitated District and Divisional Management excellence seminars.
Store Director
Target
07.2011 - 01.2013
- Provided operational and sales leadership for grocery, fresh food and general merchandise in addition to two on-site quick serve restaurants
- Instrumental in delivering operational, sales, and performance growth through needed training, professional development, and alignment of KPIs
- Improved sales 12% and conversion 10% while reducing shrink by 10 basis points through intensive individualized training, setting departmental stretch goals, and establishing accountability among direct reports
- Increased team member morale and store performance through installation of individual and team ownership, focusing on connecting personal goals with company goals.
District Leader
Payless ShoeSource
07.2003 - 07.2011
- Transformational change agent in sales, operations, program development, and training
- Created Customer Service Program and supporting Coaching Model that so successfully drove year over year sales increases and customer satisfaction results it was rolled-out and adopted Nationally as part of Standard Company Operations
- Implemented service systems and individual top-down training that led to repeated Top Customer Service, Operations, Sales and Shrink Performance Awards
- Regional Training Manager responsible for operational training and initiative rollouts to District Leaders and Store Leaders throughout the Midwest
- Field Communications Manager working closely with c-suite to plan and lead annual International Sales Meeting, Field United Way Campaign, corporate magazine, and Field Recognition Program.
Education
Bachelors of Arts in Journalism with a degree in Advertising -
The University of Georgia
Athens, GASkills
- Servant Leadership
- Business Development
- Training
- Strategic planning and execution
- Multi-Unit Management
- Project Management
- Process Development
- Community Outreach
- Corporate Communications
- Full P&L Accountability
- Investor Relations
- Operational Efficiency
Timeline
Director of Operations
Floor Interior Services
10.2023 - 09.2024
Southern Regional Manager
Gemstone Communities
07.2020 - 06.2023
Sales & Operations Manager
Brunswick Floors, Inc.
01.2017 - 06.2020
District Manager
Dollar General
08.2014 - 01.2017
District Manager
Murphy USA
01.2013 - 08.2014
Store Director
Target
07.2011 - 01.2013
District Leader
Payless ShoeSource
07.2003 - 07.2011
Bachelors of Arts in Journalism with a degree in Advertising -
The University of Georgia
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