Gregory Massey
Orlando
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Ranking Elder/Senior Operations Coordinator
New Life Church COGIC
01.2022 - Current
- Reduced costs for the department through effective budget management and resource allocation.
- Collaborated with cross-functional teams to drive process improvements, resulting in increased productivity and reduced errors.
- Enhanced employee performance with thorough training programs and ongoing professional development opportunities.
- Served as a liaison between departments, facilitating communication about project updates, policy changes or other pertinent information requiring interdepartmental collaboration.
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Played a key role in the development and execution of long-term strategic plans for the department, contributing insights on industry trends, competitive forces, and growth opportunities.
- Mentored junior staff members, providing guidance on career development paths and helping them achieve their professional goals.
Campus Director/Supported Missionary
Cru (formally Campus Crusade For Christ)
10.2019 - 02.2023
- Established partnerships with local businesses and organizations to provide students with networking opportunities and career resources.
- Launched new academic programs in response to industry trends, preparing graduates for success in competitive job markets.
- Managed campus budget effectively, allocating resources strategically to optimize program offerings and facility upgrades.
- Maintained compliance with all regulatory requirements, ensuring the institution''s continued accreditation status.
Housing Placement Case Manager
AARP Foundation SCSEP
12.2019 - 12.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Front Desk Agent
Fairfield By Marriott
10.2017 - 02.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Master of Arts - Biblical Studies
Jacksonville Theological Seminary
Jacksonville, FL06.2025
Bachelor of Arts - Theology
Vision Christian Bible College & Seminary
Groveland, FL06.1999
Skills
- Scheduling Coordination
- Customer Service
- Problem-Solving
- Employee relations and conflict resolution
Timeline
Ranking Elder/Senior Operations Coordinator
New Life Church COGIC
01.2022 - Current
Housing Placement Case Manager
AARP Foundation SCSEP
12.2019 - 12.2021
Campus Director/Supported Missionary
Cru (formally Campus Crusade For Christ)
10.2019 - 02.2023
Front Desk Agent
Fairfield By Marriott
10.2017 - 02.2019
Master of Arts - Biblical Studies
Jacksonville Theological Seminary
Bachelor of Arts - Theology
Vision Christian Bible College & Seminary
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