Gregory Mcleod
Sumter
Summary
Dynamic professional dedicated to exceeding expectations and fostering business and personal growth. Equipped with a robust sales background and an MBA, possessing the skills necessary to drive results and enhance customer satisfaction. Committed to contributing to a forward-thinking organization that prioritizes the needs of individuals and customers, ensuring mutual success and development. Passionate about leveraging expertise to create impactful solutions that align seamlessly with company goals.
Overview
13
13
years of professional experience
Work History
Solutions Specialist/Key Holder
Verizon Wireless
03.2018 - Current
- Consistently exceeding performance goals and KPI metrics at Verizon, averaging 145% to target and ranking consistently as a top performing rep
- Financial Services associate during COVID-19 pandemic
- Utilized CRM tools such as Salesforce and POS to track customer interactions and improve engagement strategies.
- Trained and mentored junior staff on best practices in customer service and sales techniques.
- Implemented feedback mechanisms to gather insights for continuous improvement initiatives.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
Server/Bartender
Hampton's/Sidebar
06.2014 - 03.2018
- Delivered exceptional customer service in fast-paced dining environments.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new servers on menu details, service protocols, and operational procedures.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Implemented suggestions for process improvements, increasing service efficiency during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Teller
Safe Federal Credit Union
01.2017 - 03.2018
- Processed customer transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries and resolved issues to enhance customer satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Trained new tellers on operational procedures and best practices for customer service excellence.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Driver Assistant
United Parcel Services
12.2013 - 01.2014
- Assisted drivers with loading and unloading packages to ensure timely deliveries.
- Maintained accurate records of delivered and undelivered packages for operational efficiency.
- Utilized handheld scanning devices to track package movements throughout delivery process.
- Ensured compliance with safety protocols during handling and transportation of goods.
Operator/Installation
CNA Construction
05.2013 - 08.2013
- Operated heavy machinery to ensure efficient project execution and adherence to safety protocols.
- Monitored job site activities, maintaining compliance with construction regulations and safety standards.
- Collaborated with project managers to streamline communication between teams and enhance project outcomes.
Education
MBA - Business Management
Strayer University-Global Region
Sumter, SC06-2021
Bachelor Of Science - Business Administration in Management
USC Aiken
05.2016
Skills
- Marketing
- Data entry
- Customer relationship management
- Pricing quotes
- Salesforce CRM experience
- Negotiation
- Business Development
- Financial Analysis
Accomplishments
- Undergraduate Certificate from Strayer University In IT Fundamentals
- Work Recognition for ranking in "Royal Court" for sales throughout career.
Availability
- Willing to relocate to: Columbia, SC - Charleston, SC - Charlotte, NC
- Authorized to work in the US for any employer
Timeline
Solutions Specialist/Key Holder
Verizon Wireless
03.2018 - Current
Teller
Safe Federal Credit Union
01.2017 - 03.2018
Server/Bartender
Hampton's/Sidebar
06.2014 - 03.2018
Driver Assistant
United Parcel Services
12.2013 - 01.2014
Operator/Installation
CNA Construction
05.2013 - 08.2013
Bachelor Of Science - Business Administration in Management
USC Aiken
MBA - Business Management
Strayer University-Global Region