Gregory Mitchell
Perth Amboy,NJ
Summary
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
20
20
years of professional experience
Work History
Xfinity sales representative
Comcast Cable (Xfinity)
09.2022 - 01.2025
- Hosted four to eight monthly events to promote product line effectively.
- Engaged with property owners and property managers to foster partnerships.
- Provided ongoing team training on company tools and offered technical support.
- Delivered sales and tech support for customers both in-person and remotely.
- Implemented service retention strategies to enhance customer loyalty.
- Developed market strategies to increase product visibility and sales.
- Executed soft installations, ensuring seamless integration with existing systems.
XHS (Alarm) installer
Commtech 4
04.2007 - 01.2022
- Installed and repaired automated home security systems, including cameras and sensors.
- Installed coax and Cat 5 for cable TV services, and internet for commercial and residential customers.
- I've led over 10 focus groups.
- I've performed IT services for my team, which included software and hardware updates and repairs.
- I have been a part of multiple presentations in multiple hubs.
- I ran a training for customers, including first-time PC/Mac training, PC clean-ups, home networking, etc.
- I was voted as the lead tech for the home security and business team.
- I have counseled techs and supervisors on current and upcoming technology work, and non-work-related.
- I am the first and last stop for tech support for my customers, family, and friends, and I own every repair from start to finish.
- Monitored customer feedback after installations were completed.
- Replaced faulty parts and devices in alarm systems as needed.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Provided customer support for system usage and maintenance inquiries.
- Conducted site surveys to assess installation requirements and customer needs.
- Troubleshot signal issues to ensure optimal service delivery to customers.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
Audit Supervisor
Quantum Services
10.2005 - 04.2007
- Responsible for the accuracy and integrity of Hess and 7/11 inventories
- Accountable for upgrading and maintaining company equipment
- Communicate with client contacts regarding discrepancies in inventory and possible remediation procedures
- Assists in developing efficiencies in inventory counting and monitoring procedures
- Corresponds with divisional management
- Responsibilities also include daily/weekly submission of time and expense activities
Supervisor
RGIS
12.2004 - 10.2005
- Supervise a team of 8 -10 people
- Coordinate work schedules and training of team members
- Perform inventory audits of various department stores efficiently and with accuracy
- Transmit client data to headquarters
Education
MCSE certification -
Comptia
01-2000
A+ Certification -
Comptia
01-1999
H.S. diploma -
Clerical Training -
6 NCTI courses -
Skills
- Microsoft Office Suite
- Product demonstrations
- Customer support
- Team training
- Problem solving
- Sales strategy
- Customer engagement
- Service retention
- Network troubleshooting
- Adaptability to technology
- Event participation
- Customer experience enhancement
- Post-sales support
- Salesforce and Einstein
- Kronos and CSG
- Windows and Linux systems
- Standard Apple applications
- IIS and TCP/IP
Timeline
Xfinity sales representative
Comcast Cable (Xfinity)
09.2022 - 01.2025
XHS (Alarm) installer
Commtech 4
04.2007 - 01.2022
Audit Supervisor
Quantum Services
10.2005 - 04.2007
Supervisor
RGIS
12.2004 - 10.2005
MCSE certification -
Comptia
A+ Certification -
Comptia