Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Work Availability
Timeline
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Gregory Otigbah

Gregory Otigbah

Martin
DESOTO,TX

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Summary

Dynamic Customer Service Manager with a proven track record at Again Gain Liquidations, excelling in complaint resolution and relationship management. Leveraged problem-solving skills to enhance customer satisfaction and retention, while fostering collaboration across departments to ensure timely solutions. Adept at driving brand consistency and visual storytelling as an Art Director.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

Again Gain Liqidations
03.2025 - Current
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

Art Director

Gregomedia International
08.2008 - 03.2024
  • Elevated brand awareness by creating visually striking marketing materials for print and digital campaigns.
  • Collaborated with cross-functional teams to ensure cohesive visual storytelling in product packaging designs.
  • Improved brand consistency by developing and implementing comprehensive visual guidelines across all platforms.
  • Maximized project efficiency with meticulous attention to deadlines, budget constraints, and client expectations.

Education

Master of Arts - International Relations

University of Ife
Ile-Ife, Nigeria
05.2001 -

Master of Arts - History/Philosophy [combined Honors]

University of Ife
Ile-Ife, Nigeria
05.2001 -

Skills

Customer service

Complaint resolution

Customer relationship management (CRM)

Problem-solving

Interests

Being brought up in a strict christian home and attending attending a roman catholic convent primary school in the UK, i wasn't so much exposed to some certain sports, eg basketball So when i eventually graduated to secondary I was amazed seeing some students bouncing a ball in style on a court i naturally fell in love with that game till date I later joined the school team and apparently did well

As stated earlier, i'm a keen lover of art which has been a center point of my life After graduating from college i used my art skills to build my own advertising company named Gregomedia and contracted many projects with numerous reputable international establishments such as the British Council, the British High Commission, Mobil Oil, Shell and Chevron to name a few All based in Port Harcourt the oil capital of Nigeria

I am also a ardent lover of music , particularly R&B and Soul, with franky beverly being my favorite and inspirational artist I also love good clothing, not fashion in a sense but i love personal styles which i,ve always believed is better than any fashion

Accomplishments

  • Successfully recruited and trained 12 new customer service representatives.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Manager

Again Gain Liqidations
03.2025 - Current

Art Director

Gregomedia International
08.2008 - 03.2024

Master of Arts - International Relations

University of Ife
05.2001 -

Master of Arts - History/Philosophy [combined Honors]

University of Ife
05.2001 -
Gregory OtigbahMartin