Gregory Roberts
Marrero,LA
Summary
Results-driven person with extensive experience in staff management, training, and policy enforcement. Proven track record of enhancing operational efficiency and delivering exceptional customer service within the organization. Known for strong leadership and adaptability in dynamic environments.
Professional leader with strong emphasis on team collaboration and results-driven management. Adept at overseeing operations, optimizing processes, and ensuring adherence to high standards. Reliable and adaptable, skilled in conflict resolution, strategic planning, and fostering productive productive work environment. Enthusiastic about driving performance and contributing to organizational success.
Overview
28
28
years of professional experience
Work History
Campus Security - Senior Supervisor
Morial Convention Center of New Orleans
New Orleans, LA
01.2014 - Current
- Oversaw daily operations of event setups, ensuring compliance with safety regulations and client specifications.
- Coordinated staffing schedules, optimizing workforce allocation to meet event demands effectively.
- Implemented process improvements that enhanced operational efficiency and reduced setup times for events.
- Mentored junior staff, providing guidance on best practices in customer service and event management standards.
- Developed training programs for new employees, enhancing team performance and service delivery quality.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Trained and mentored staff on safety protocols and operational procedures.
Security Supervisor
Boomtown Casino & Hotel New Orleans
Harvey, LA
04.1998 - 09.2012
- Supervised security team, ensuring compliance with safety protocols and operational guidelines.
- Conducted regular inspections of premises to identify potential security risks and vulnerabilities.
- Collaborated with law enforcement agencies to coordinate responses to incidents and emergencies.
- Developed and implemented training programs for new security personnel to enhance operational effectiveness.
- Created detailed incident reports, documenting findings and actions taken for future reference.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Education
High School Diploma -
O. Perry Walker
New Orleans, LASkills
- Staff management
- Training and mentoring
- Incident reporting
- Crisis management
- Decision-making
- Conflict resolution
- Team building
- Customer service
- Communication skills
- Microsoft Office experience
Timeline
Campus Security - Senior Supervisor
Morial Convention Center of New Orleans
01.2014 - Current
Security Supervisor
Boomtown Casino & Hotel New Orleans
04.1998 - 09.2012
High School Diploma -
O. Perry Walker