Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gregory Rock

515 Wayland Rd, Culpeper,VA

Summary

Former IT professional looking to acquire experience and certifications to re-enter IT/Computer Science field.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Convergys
Erlanger, KY
04.2008 - 11.2024
  • Provided technical assistance to customers through phone, email and chat support to AT&T UVerse customers (Internet, HDTV, and VoIP services).
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.

Commercial Driver

Usa Truck Inc
Van Buren, AR
05.2024 - 10.2024
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance when necessary.
  • Demonstrated knowledge of Department of Transportation rules and regulations related to trucking industry including hazardous material transportation regulations.
  • Utilized GPS systems for navigation during trips.
  • Operated commercial trucks over long distances while adhering to strict timelines set by clients or employers.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.

Associate

Walgreen's Pharmacy
Woodbridge, Virginia
06.2014 - 09.2024
  • Performed assorted functions, primarily assisting customers, transacting purchases, stocking/maintaining inventory, maintaining premises.

Front Desk Night Auditor

Holiday Inn Express Hotel Suites
Culpeper, VA
09.2023 - 03.2024
  • Processed check-ins and check-outs of guests accurately in the hotel's computer system.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Input customer data into reservation systems and updated to reflect room changes.

Freelance Writer

Self Employed Writer
Standardsville, Virginia
09.2018 - 08.2022
  • Researched and wrote articles on various topics, mostly IT-related.

Floor Technician

PCSI
Ft Belvoir, Virginia
02.2011 - 06.2014
  • Cleaned, stripped, and polished floors.
  • Performed general custodial and light maintenance duties.

Assistant System Administrator

Tata Consultancy Services
Blue Ash, OH
02.2009 - 08.2009
  • Monitored system performance and conducted troubleshooting activities to resolve technical issues.
  • Provided technical assistance for end users regarding hardware and software related problems.
  • Resolved network-related issues by troubleshooting connectivity problems between various nodes on the network.
  • Supported, configured, maintained and upgraded customer networks and in-house servers.

Adjunct Instructor

ITT Technical Institute
Norwood, OH
03.2007 - 02.2008
  • Developed and taught courses related to Linux OS, Windows OS (Windows XP and Server 2003), general computer operating systems, basic networking, and computer hardware.

Adjunct/Full-Time Instructor

ITT Technical Institute Parkway Center
Knoxville, TN
07.2004 - 12.2006
  • Developed and taught courses on various IT-related subjects, primarily: Windows OS (Desktop/Server), Linux OS, Client/Server Networking, LAN/WAN concepts. Desktop Support, Relational Databases, and Computer Hardware.

Technical Support Representative

ClientLogic
Oak Ridge, TN
04.2003 - 06.2004
  • Provided technical assistance to customers using BellSoouth DSL broadband Internet services through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Maintained detailed records of customer interactions and transactions.

System Analyst/QA Tester

Computer Sciences Corporation (CSC)
Alexandria, Virginia
08.1999 - 11.2002
  • Provided end-user support for users of IBS logistical booking systems for the US Army Military Traffic Management Command (MTMC).
  • Documented and reported end-user issues to development team.
  • Performed Independent Verification and Validation testing of IBS booking system and related logistical rating/routing systems.
  • Created and executed test cases, documented results.
  • Managed/supervised end-user testing sessions.
  • Created, edited, and updated technical documentation.

Education

Bachelor of Science - Health Promotion/Exercise Science

George Mason University
Fairfax, VA
08-1996

Skills

  • Strong work ethic
  • Proven ability to learn/acquire new skills, fill various roles as needed
  • Proven ability to effectively communicate with/assist others

Certification

  • Google IT Support Professional Certificate
  • IBM IT Professional Certificate

Timeline

Commercial Driver

Usa Truck Inc
05.2024 - 10.2024

Front Desk Night Auditor

Holiday Inn Express Hotel Suites
09.2023 - 03.2024

Freelance Writer

Self Employed Writer
09.2018 - 08.2022

Associate

Walgreen's Pharmacy
06.2014 - 09.2024

Floor Technician

PCSI
02.2011 - 06.2014

Assistant System Administrator

Tata Consultancy Services
02.2009 - 08.2009

Technical Support Representative

Convergys
04.2008 - 11.2024

Adjunct Instructor

ITT Technical Institute
03.2007 - 02.2008

Adjunct/Full-Time Instructor

ITT Technical Institute Parkway Center
07.2004 - 12.2006

Technical Support Representative

ClientLogic
04.2003 - 06.2004

System Analyst/QA Tester

Computer Sciences Corporation (CSC)
08.1999 - 11.2002

Bachelor of Science - Health Promotion/Exercise Science

George Mason University

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Gregory Rock