Gregory Schlichting
Warwick
Summary
Hardworking Server/Supervisor/Expeditor with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty. Highly versatile and adaptable to all facets of FOH and BOH operations.
Overview
22
22
years of professional experience
Work History
Manager/Server
Trattoria Viviano
Warwick
11.2019 - Current
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Established standards for personnel performance and customer service.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Motivated staff through acknowledgment of hard work and achievements.
- Collected cash sales from employees to properly tip each server after shift.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Manager/Server Manager
Gourmet Italian Cuisine
Galloway
10.2017 - 10.2019
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Prepared salads and appetizers to back up kitchen staff.
- Maintained table settings by removing courses, replacing utensils and refilling beverages and table bread promptly.
- Delivered all appetizers, entrees, and desserts promptly
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and napkins.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Completed all New Server Training Guides and processed with Human Resources.
- Managed and checked all server closing duties, including emptying trash, breaking down server stations, closing of the kitchen, and restocking items.
- Effectively served banquet functions, as needed, for parties up to 30 guests.
Server/Kitchen Expoditer
Red Parrot Restaurant
Newport
05.2006 - 05.2017
- Served average of 75-150 patrons daily at upscale, high volume restaurant with consistent recommendations for exceptional service.
- Completed opening checklists, including cleaning and setting of front of house, set up of server stations, and kitchen prep.
- Operated POS terminals (Aloha) to input orders, split bills and calculate totals.
- Delivered all drinks, appetizers, entrees, and desserts promptly as ordered.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Acted as Manager On Duty during weekday lunch shifts, handling any customer complaints or concerns, authorizing all item comps or discounts, and managing all front of house staff concerns.
- Operated as Kitchen Expeditor during peak weekend dinner shifts, receiving and organizing all orders from three floors of dining, garnishing and checking all orders for perfection, electronically paging servers for order pick ups, and managing all communication between front and back of house.
Server Bartender
TGI Friday's
York
09.2004 - 05.2006
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
- Helped drive average ticket increases by upselling customers from shelf to premium brands.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Operated cash register and Point of Sale (POS Micros) system for transactions and made proper change for cash transactions.
Education
Warwick Valley High School
Warwick, NY2002
Skills
- High-volume dining
- Menu knowledge
- Dining customer service
- Liquor, wine and food service
- Point of Sale (POS) system operations
- Service prioritization
- Conflict and dispute resolution
- Menu memorization
Timeline
Manager/Server
Trattoria Viviano
11.2019 - Current
Manager/Server Manager
Gourmet Italian Cuisine
10.2017 - 10.2019
Server/Kitchen Expoditer
Red Parrot Restaurant
05.2006 - 05.2017
Server Bartender
TGI Friday's
09.2004 - 05.2006
Warwick Valley High School