Gregory Shelley
Colorado Springs,CO
Summary
Results-driven Sales Branch Manager known for high productivity and efficient task completion. Specialize in strategic sales planning, team leadership, and customer relationship management. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to drive success and exceed sales targets.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Sales Branch Manager
US Bank Home Mortgage
Colorado Springs, CO
12.2015 - 03.2026
- Led and trained sales team on mortgage products and customer service techniques.
- Managed daily operations of mortgage branch to ensure seamless service delivery.
- Oversaw compliance with regulatory requirements and internal policies for loan processing.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Pinpointed specific annual sales goals for each sales representative at branch and collaborated with each team member to define goal attainment strategy.
- Recruited, interviewed, hired and trained employees, planned, assigned and directed work, appraised performance and inspired engaged team to please and retain customers.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
- Trained, coached, and mentored staff to maximize performance and customer satisfaction.
- Provided guidance on resolving issues related to customer service or sales techniques.
- Conducted regular meetings with staff to review goals, objectives, successes, challenges.
- Evaluated employee performance through ongoing feedback sessions.
- Participated in industry conferences or events to stay informed about current trends in the field.
- Recruited qualified personnel for open positions within the branch team.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Facilitated team meetings to discuss performance, share updates, and address challenges.
- Analyzed market trends to identify opportunities for growth in mortgage lending services.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Mortgage Loan Officer
JPMorgan Chase
Colorado Springs, Colorado
06.2008 - 11.2015
- Evaluated mortgage applications for compliance with regulatory standards.
- Guided clients through the mortgage loan process and documentation requirements.
- Analyzed credit reports to assess borrower eligibility for financing options.
Education
Associate of Arts - Journalism
De Anza College
Cupertino, CA 01.1990 - 03.1993
Associate of Arts - Psychobiology
Cabrillo College
Aptos, CA 01.1991 - 05.1993
Skills
Leadership
Market Share Expansion
Customer Service
Recruiting
Relationships internal/external
Timeline
Sales Branch Manager
US Bank Home Mortgage
12.2015 - 03.2026
Mortgage Loan Officer
JPMorgan Chase
06.2008 - 11.2015
Associate of Arts - Psychobiology
Cabrillo College
01.1991 - 05.1993
Associate of Arts - Journalism
De Anza College
01.1990 - 03.1993