Gregory Snyder
STERIS Corporation
Winter Park,FL
46
years of professional experience
Experienced Equipment Service Specialist with strengths in customer relations, problem resolution, and equipment maintenance. Known for improving client retention, restoring equipment quickly, and supporting safe, reliable sterilization equipment operation.
Work History
Equipment Service Specialist
42 Years 1 Month- Delivered service support for sterilization equipment, ensuring safe, reliable operation.
- Diagnosed equipment issues and coordinated corrective actions to restore functionality.
- Scheduled preventive maintenance activities to reduce downtime and maintain compliance.
- Documented service calls, repairs, and parts usage with accurate records.
- Guided customers through equipment operation, care, and basic troubleshooting.
- Mentored technicians on service procedures, quality standards, and customer communication.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Fitter-Welder
2 Years 7 Months- Performed welding and fabrication on damaged railcar structures and attachments.
- Repaired couplers, brake systems, and structural assemblies using hand and power tools.
- Aligned and fitted railcar parts to exact specifications for safe operation.
- Inspected railcar components for wear, damage, and compliance with repair standards.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Fabricated, assembled, installed and maintained piping systems.
- Operated welding equipment to assemble and repair metal structures and elements.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
Education
Hospital Equipment Technology - Hospital Equipment Technology
Skills
Client retention strategies
Cross-functional coordination
Customer relations
Task prioritization
Product knowledge
Adaptability and flexibility
Problem resolution
Medical terminology
Regulatory compliance
Building rapport
Equipment maintenance
Accomplishments
42 years of experience installing and repairing and maintaining of
Steam Sterilizers,Steam Generators, Instrument Washers, Endoscopic Processors, VHP Sterilizers, ETO sterilizers,Hospital .
Cart Washers, Ultrasonic Cleaners; in the Healthcare, laboratory,and industrial environments.
Timeline
Equipment Service Specialist
STERIS Corporation
04.1984 - 05.2026Read More
Fitter-Welder
GATX Rail
05.1980 - 12.1982Read More
Penn West/Edinboro
Hospital Equipment Technology from Hospital Equipment Technology
Read More