Gregory Speas, Jr.

• Contributed to continuous improvement initiatives within the department by sharing insights gained from personal experience and ongoing professional development activities.
• Enhanced customer satisfaction by providing empathetic and clear communication throughout claims process.
• Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
• Examined photographs and surveillance and any other documents relating to claims.
• Strengthened relationships with repair vendors, ensuring quality repairs at competitive prices.

• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.

Vacuumed interiors of vehicles to remove dirt and debris.

• Initiated atraining program for new hires, ensuring all team members were knowledgeable about company standards and procedures.
• Contributed to a safer working environment by maintaining cleanliness and organization within the detail bay.
• Assisted management in improving processes for faster turnaround times, resulting in higher levels of customer satisfaction.
• Developed strong relationships with clients through clear communication, trustworthiness, and consistently meeting or exceeding their expectations.
• Promoted a positive work environment by actively contributing to team discussions, problem-solving efforts, and maintaining a professional attitude at all times.