Joe Impellizzieri
Brooksville
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
Parts Specialist
Modern Automotive
01.2023 - Current
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
General Manager
Advance Auto Parts
08.2012 - Current
- Implemented successful training and recognition programs to boost employee morale and reduce turnover
- Protected assets, set access policies, and monitored security to structure operations and maximize strengths
- Deployed solid promotional and budget control strategies to achieve revenue and profit targets
- Executed successful training programs to promote employee empowerment and enhance customer service
- Developed business plan to deliver top-notch service and memorable customer service experiences
- Trained high-performing team, managed budgets and set goals to drive business operations
- Resolved employee, customer, and vendor issues using strong mediation and problem-solving techniques
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Met and exceeded all sales goals set by company for both retail and commercial sides of business.2020 sales were108% to target.2020 operating income was114% to target
Department Manager
Walmart Stores
05.2010 - 08.2012
- Supported cost-control through improvements in budget development and resource optimization
- Coordinated employee scheduling to verify adequate shift coverage and meet service delivery standards
- Organized workflow, delegated tasks, and monitored performance to verify task completion
- Monitored inventory levels and maintained accurate records of utilization
- Controlled waste through continuous monitoring strategies and optimized resource utilization
Assistant Store Manager
HNA Wireless, Inc.
03.2008 - 05.2010
- Inspired team members to drive performance, collaboration, and teamwork
- Oversaw payroll, scheduling, deposits, and receipts to support purchasing and record-keeping
- Trained, monitored, and disciplined employees to reach performance targets
- Ran promotions and in-store events to increase sales
- Liaised with store manager to meet revenue goals
- Coordinated solutions to resolve escalated customer service issues
Education
High School Diploma - undefined
Central High School
Brooksville, FL05.2010
Skills
- Customer Service
- Budget coordination
- Loss prevention
- Risk mitigation
- Inventory control
- Performance improvement
- Business management
- Quality assurance
- Operations oversight
- Business administration
Timeline
Parts Specialist
Modern Automotive
01.2023 - Current
General Manager
Advance Auto Parts
08.2012 - Current
Department Manager
Walmart Stores
05.2010 - 08.2012
Assistant Store Manager
HNA Wireless, Inc.
03.2008 - 05.2010
High School Diploma - undefined
Central High School
Similar Profiles
Justin LanasaJustin Lanasa
Parts Specialist at Modern AutomotiveParts Specialist at Modern Automotive
Gregory Speas, Jr.Gregory Speas, Jr.
Auto Claims Adjuster at Modern AutomotiveAuto Claims Adjuster at Modern Automotive
Ben MoseleyBen Moseley
Finance Manager at Modern Automotive NetworkFinance Manager at Modern Automotive Network