Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gregory Thomas

Little Rock,AR

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
11.2022 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Team Member

Chik Fil A
02.2020 - 06.2022
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted customers in selecting merchandise best suited to needs.
  • Assisted with inventory counts and stocking of merchandise.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

High School Diploma -

Hall High School
Little Rock, AR
05.2017

Skills

  • Inventory Management
  • Friendly and outgoing
  • Performance Improvement
  • Adaptive and creative
  • Professional Demeanor
  • Exceptional customer service
  • Hospitality service expertise
  • Team Player
  • Excellent memory
  • Active listener
  • Conflict Mediation
  • Collaboration and Teamwork

Certification

Complete C# Unity Game Developer 2D - May 3, 2024

QA: Become a Game Tester 2024 - May 3, 2024

Timeline

Barista

Starbucks
11.2022 - Current

Team Member

Chik Fil A
02.2020 - 06.2022

High School Diploma -

Hall High School

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Gregory Thomas