Gregory Welch
Sterling Heights,MI
Summary
Accomplished Team Manager passionate about the collectibles marketplace, transitioning from a successful career in client services. Proven ability to lead teams, improve customer experience metrics by over 20%, and manage high-value client portfolios. Eager to leverage strong negotiation and relationship-building skills to build community, enhance customer loyalty, and drive sales within the specialized collectible sector.
Overview
16
16
years of professional experience
Work History
Store Manager
Kohls Department Store
Chesterfield, MI
10.2016 - Current
- Complete payroll management/submission and compensation changes using Workday and UKG Pro.
- Achieve store goals through effective teamwork and communication.
- Lead 70-120 associates in daily operations to ensure smooth functioning of the store and enhance customer service.
- Resolve issues promptly and professionally with guests and employees to maintain positive relationships.
- Staffing, scheduling, and planning workload.
- Develop the executive team to drive results and reduce inefficiencies.
Assistant Store Manager
Kohls Department Store
Troy, MI
09.2010 - 10.2016
- Assisted in managing daily operations, ensuring company standards.
- Trained and mentored new team members on customer service protocols and policies.
- Ensured store was properly staffed, met hiring goal to drive business metrics.
Education
BBA - Business Administration And Management
Western Michigan University
Kalamazoo, MI04-2007
Skills
- Sales/Revenue Metrics
- Authentication Proficiency
- Inventory Acquisition
- Problem-Solving
- Multitasking and Organization
- Networking and Sourcing
- Communication
- Leadership and Teamwork
- February 2025 Regional Leader of the Month
- Productivity and Efficiency
Timeline
Store Manager
Kohls Department Store
10.2016 - Current
Assistant Store Manager
Kohls Department Store
09.2010 - 10.2016
BBA - Business Administration And Management
Western Michigan University