Gregory White, Jr.
Johnson City,TN
Summary
Strategic manager and analytical problem-solver skilled in team building and motivating staff. Leverages strong decision-making and relationship-building abilities to drive success. Focused on enhancing employee engagement and performance through effective training and morale-boosting initiatives.
Overview
20
20
years of professional experience
Work History
Manager
Perfect Pitch Lawn Care
Johnson City, TN
05.2023 - Current
- Implemented training programs for staff to enhance service quality and customer satisfaction.
- Streamlined scheduling processes, improving team productivity and reducing downtime.
- Directed daily operations to ensure timely and efficient lawn care services.
- Oversaw equipment maintenance, ensuring operational readiness and safety compliance.
- Led strategic planning sessions to align company goals with client needs and industry standards.
- Fostered client relationships through proactive communication and personalized service solutions.
Operations Manager
Fit Plus Meals
Piney Flats, TN
10.2017 - 10.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced methods and practices that streamlined processes and reduced turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives that enhanced work environment and strengthened company culture.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Resolved customer issues to support lower-level employees and uphold high standards of customer service.
Food Service Manager
City Of Johnson City Public Schools
Johnson City, TN
09.2011 - 01.2016
- Resolved escalated customer concerns promptly, enhancing satisfaction and fostering long-term loyalty.
- Managed labor hours and inventory costs through hands-on oversight and proactive adjustments.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Established and enforced customer service standards and best practices to ensure compliance with criteria requirements.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Kitchen Team Leader
Cheddars Cafe
Johnson City, TN
06.2006 - 11.2010
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Monitored food temperature and discarded improperly stored items to ensure food safety.
- Monitored food temperature, discarding items not stored correctly.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Cleaned and maintained work areas, equipment and utensils.
- Stocked and rotated food items according to expiration dates.
- Implemented and maintained food safety and sanitation standards to guarantee safe food handling and preparation.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained personal grooming standards and uniform presentation to uphold kitchen professionalism.
- Lifted and transported heavy materials across work areas to support operational needs.
- Sustained work quality and composure in fast-paced, high-pressure kitchen environment.
- Maintained composure and work quality while under stress.
- Transported large loads and objects to maintain efficient workflow in the kitchen.
- Pushed, pulled and transported large loads and objects.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Lifted and carried heavy materials.
Education
No Degree - Business
King University
Bristol, TNHigh School Diploma -
Science Hill High School
Johnson City, TN05-2004
Skills
- Management
- Vendor Negotiation
- Operational Strategy
- Process Improvement
- Data Analysis
- Operation Monitoring
- Lean manufacturing
- Customer Relationship Management
- Business Intelligence
- Leadership
- Performance Metrics
- Goal Attainment
- Communication strategies
- Task delegation
Timeline
Manager
Perfect Pitch Lawn Care
05.2023 - Current
Operations Manager
Fit Plus Meals
10.2017 - 10.2022
Food Service Manager
City Of Johnson City Public Schools
09.2011 - 01.2016
Kitchen Team Leader
Cheddars Cafe
06.2006 - 11.2010
High School Diploma -
Science Hill High School
No Degree - Business
King University