Gregory Andrew M. Harrison
Mooresboro,NC
Summary
Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes in fast paced environments. Reliable and adaptable, equipped with exceptional communication and problem solving skills that enhance customer satisfaction and drive organizational success. Passionate about fostering relationships that promote loyalty and trust while delivering outstanding service.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Concentrix
02.2025 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
MCI
03.2024 - 02.2025
- Delivered high-quality customer support, resolving inquiries efficiently and professionally.
- Managed high call volumes while maintaining exceptional customer satisfaction.
- Demonstrated strong computer literacy to navigate multiple systems and provide solutions.
Maintenance Associate
Walmart
11.2021 - 12.2023
- Operated forklifts and electric pallet jacks to manage inventory and streamline warehouse logistics.
- Executed maintenance tasks, ensuring a clean, safe, and organized environment for staff and customers.
- Assisted in unloading shipments and stocking merchandise to improve store efficiency.
Sound Producer
Ground Zero
05.2018 - 10.2020
- Managed and maintained audio-visual equipment to ensure high-quality sound production.
- Collaborated with artists and event coordinators to optimize performance experiences.
- Troubleshot and resolved technical issues in real time during live events.
Customer Service Representative
Sitel
11.2017 - 05.2018
- Handled inbound calls related to billing, account inquiries, and service support.
- Maintained accurate customer records and provided tailored solutions.
- Increased sales by upselling products and services based on customer needs.
Fencing & Deck Installer
Conqueror Fencing & Decks
08.2016 - 01.2017
- Installed high-quality fencing and decking, ensuring durability and compliance with safety standards.
- Operated power tools and heavy equipment to complete installations efficiently.
- Communicated with clients to ensure project specifications and expectations were met.
Loader
Mack Molding
02.2015 - 08.2016
- Operated forklifts to transport materials efficiently within the production facility.
- Ensured timely and accurate loading of parts into machinery and onto production lines.
- Assisted in manufacturing processes to maintain high operational efficiency.
Order Picker
Amazon Fulfillment Center
01.2014 - 02.2015
- Selected, packaged, and shipped customer orders with precision and efficiency.
- Used warehouse management systems to track and process shipments accurately.
- Maintained a fast-paced workflow to meet daily fulfillment targets.
Floor Crew Member
JKL Service
06.2007 - 01.2014
- Performed floor maintenance, warehouse stocking, and shelving installations.
- Operated floor buffing and cleaning equipment to maintain facility standards.
- Assisted in organizing and restocking inventory to optimize storage space.
Education
High School Diploma -
Chesnee High School
Chesnee, SCSkills
- Customer Service & Support
- Microsoft Office Suite & QuickBooks
- Warehouse & Inventory Management
- Forklift & Electric Pallet Jack Operation
- Troubleshooting & Problem-Solving
- Team Collaboration & Communication
- Call Management & Order Processing
- Audio-Visual Equipment Setup
- Customer service
- Active listening
- Critical thinking
- Call center experience
Timeline
Customer Service Representative
Concentrix
02.2025 - 08.2025
Customer Service Representative
MCI
03.2024 - 02.2025
Maintenance Associate
Walmart
11.2021 - 12.2023
Sound Producer
Ground Zero
05.2018 - 10.2020
Customer Service Representative
Sitel
11.2017 - 05.2018
Fencing & Deck Installer
Conqueror Fencing & Decks
08.2016 - 01.2017
Loader
Mack Molding
02.2015 - 08.2016
Order Picker
Amazon Fulfillment Center
01.2014 - 02.2015
Floor Crew Member
JKL Service
06.2007 - 01.2014
High School Diploma -
Chesnee High School
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