Greisy Hernandez
Mission,Texas
Summary
Adept at elevating customer experiences, I significantly enhanced client satisfaction at Maximus Federal Services through exceptional service and efficient issue resolution. My expertise in customer service management and proficiency in point-of-sale systems have driven sales growth and improved operational efficiency. Skilled in client relations, I excel in creating positive outcomes and fostering loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
Maximus Federal Services
02.2021 - 11.2023
- Increased client satisfaction by providing excellent customer service.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Operated register to provide great customer service.
- Met sales goals by offering excellent customer service.
Customer Sevice/ Sales
T-Mobile
02.2018 - 06.2021
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
Sales Representative
Golds Gym
02.2016 - 02.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Medical Receptionist
Advanced Health Media LLC
02.2013 - 02.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
EMT B - Medical
Elite Medical Training Solution
Mission Texas 12.2024
High School Diploma - Basic
Mission Veterans High School
Mission Texas 06.2013
Skills
- Exceptional customer service
- Customer service excellence
- Customer service training
- Superior customer service
- Customer service management
- Customer service focus
- Proficient customer service
- Call center customer service
- Customer service background
- Client relations and customer service
Certification
CPR, BLS, ALS, Trauma,
Languages
Spanish
Professional Working
Timeline
Customer Service
Maximus Federal Services
02.2021 - 11.2023
Customer Sevice/ Sales
T-Mobile
02.2018 - 06.2021
Sales Representative
Golds Gym
02.2016 - 02.2018
Medical Receptionist
Advanced Health Media LLC
02.2013 - 02.2014
CPR, BLS, ALS, Trauma,
EMT B - Medical
Elite Medical Training Solution
High School Diploma - Basic
Mission Veterans High School
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