Grender Wilson
Columbus,OHIO
Summary
Dynamic Customer Service Representative with a proven track record at Rose International, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively addressed customer needs, leading to increased satisfaction and retention. Committed to delivering tailored support and maintaining accurate records for optimal service.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rose International
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
ODJFS
03.2022 - 04.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
International Direct Group
03.2020 - 04.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science -
Purdue University
Lincoln, NE06-2006
Accounting And Finance
Mifflin High School
Columbus, OH06-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Rose International
09.2023 - Current
Customer Service Representative
ODJFS
03.2022 - 04.2023
Customer Service Representative
International Direct Group
03.2020 - 04.2021
Bachelor of Science -
Purdue University
Accounting And Finance
Mifflin High School
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