Gresa Hoxha
Katy,TX
Summary
Experienced Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with guests and deliver memorable experiences. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Adriatic Cafe Italian Grill
Katy, TX
05.2021 - 12.2023
- Trained new employees on restaurant procedures.
- Served food and beverages to customers and confirmed complete orders.
- Assisted with customer requests and answered questions to improve satisfaction.
- Checked food before serving it to customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
To-Go Server
Adriatic Cafe Italian Grill
Tomball, TX
01.2021 - 05.2021
- Accurately recorded customer information into computer database for future reference.
- Followed all cash handling policies when processing payment transactions.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Filled faxed, mobile and online orders accurately, efficiently and on-time.
- Assisted guests with selecting food items based on dietary needs or preferences.
Hostess
Adriatic Cafe Italian Grill
Tomball, TX
08.2020 - 01.2021
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Monitored dining area to assess server capacity and estimate wait times.
- Directed Guests to lounges and waiting areas.
- Took reservations by phone or online.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05-2022
Certificate Program - Medical Assisting
Pima Medical Institute
Houston, TXSkills
- Food Running
- Table Setting
- Guest Engagement
- Safe Food Handling
- Positive and Professional
- Cash Handling
- Menu Knowledge
- POS Operation
- Dining Customer Service
- Suggestive Selling
Certification
- Food Handler 2023-2025
- TABC 2023-2025
References
References available upon request.
Timeline
Server
Adriatic Cafe Italian Grill
05.2021 - 12.2023
To-Go Server
Adriatic Cafe Italian Grill
01.2021 - 05.2021
Hostess
Adriatic Cafe Italian Grill
08.2020 - 01.2021
High School Diploma -
Cypress Falls High School
Certificate Program - Medical Assisting
Pima Medical Institute
- Food Handler 2023-2025
- TABC 2023-2025
Similar Profiles
Charity RickettsCharity Ricketts
Togo Manager /Restaurant Server at Adriatic Cafe Italian GrillTogo Manager /Restaurant Server at Adriatic Cafe Italian Grill
Liz CancioLiz Cancio
Costumer Service Representative at Adriatic Cafe Italian GrillCostumer Service Representative at Adriatic Cafe Italian Grill
Grace HalliganGrace Halligan
Bar Manager / Marketing Director at Stefanos Grill/Caprinos Italian GrillBar Manager / Marketing Director at Stefanos Grill/Caprinos Italian Grill