Gresin Alonso
Tampa
Summary
Dynamic Customer Service Associate with proven expertise at Walmart, excelling in problem resolution and complaint handling. Recognized for enhancing customer satisfaction through effective communication and empathy. Skilled in data entry and team collaboration, consistently achieving high customer feedback ratings by resolving issues promptly and professionally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
Bachelor of Science - License in Economy
Oscar Lucero University
Cuba 🇨🇺 06.2004
Skills
- Problem resolution
- Customer complaint resolution
- Complaint handling
- Guest services
- Customer service
- Customer support
- Team collaboration
- Refunds and exchanges
- Calm and professional under pressure
- Computer skills
- Data entry
- Issue and complaint resolution
Certification
I have a RBT certification
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Walmart
01.2023 - Current
Bachelor of Science - License in Economy
Oscar Lucero University
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