Greta Falcon
American Spoon
Kalamazoo
3
years of professional experience
I have a wide variety of experience, from keeping dining rooms moving by greeting and seating guests, clearing tables, and supporting servers during rush periods and working in slower retail operations where I get to have close one on one connections with the regulars of our store and upselling products based on information I've gathered. I deliver a welcoming guest experience through customer flow, clear communication, and quick problem-solving in fast-paced settings. I work closely with colleagues and management to maintain service speed and guest satisfaction.
Work History
Sales Associate
1 Year 2 Months- Educated customers on product features and benefits, guiding informed purchasing decisions
- Cultivated positive customer interactions through enthusiasm and professionalism
- Managing multiple tasks efficiently, especially during busy periods, ensures productivity and smooth store operations
- Coordinated multiple tasks during peak periods, ensuring seamless store operations
- Helped open a new American Spoon store from scratch and learned how to merchandise an empty store
Host/Bus/Expo
2 Years 9 Months- Greeted and seated guests in fast-paced environment, improving customer experience through effective communication and problem-solving.
- Managed rushes while fostering a professional and welcoming atmosphere for guests.
- Collaborated with servers and management to streamline service flow and enhance customer satisfaction.
- Strong ability to multitask, stay organized, and adapt quickly
Education
- Communication Major
Skills
Customer service
Guest relations
Conflict resolution
POS transactions
Order accuracy
Shift supervision
Point of sale systems
Excellent customer service skills and patience
Sales floor merchandising
Opening & closing procedures
Timeline
Sales Associate
American Spoon
06.2025 - CurrentRead More
Host/Bus/Expo
Amical
04.2023 - 01.2026Read More
Western Michigan University
from Communication Major
Read More