Greta Gauna
San Antonio,TX
Summary
Adaptable and dependable professional with experience working in fast-paced environments. Strong work ethic with the ability to learn quickly, communicate effectively, and stay organized under pressure. Experienced in Human Resources, including employee relations, new hire onboarding, recruitment, compliance, knowledge of multiple state labor laws and best HR practices. Committed to supporting employees, maintaining confidentiality, and strong interpersonal skill while creating a positive and supportive workplace.
Overview
14
14
years of professional experience
Work History
Human Resources Coordinator
GFS Home Loans
San Antonio, TX
01.2021 - Current
- Manage employee pre-hire onboarding for company and all divisions.
- Provide guidance and assist with creating policies and procedures to employees and branch managers.
- Process applications, background checks and I-9 E-Verifies.
- Prepared, reviewed, and distributed offer letters, final compensation agreements, employee changes and terminations.
- Respond to HR internal inquiries regarding company policies, payroll, open enrollment and health benefits.
- Managed leave of absence requests and tracked paid time off accruals.
- Maintained employee personnel records and HR databases with applicable legal requirements.
- Focused on providing dependable HR support and creating a positive experience for employees.
Receptionist/Mortgage Loan Processor
GFS Home Loans
San Antonio, TX
10.2018 - 01.2021
- Greeted clients and all guests
- Managed incoming phone calls, directing them to appropriate staff members.
- Work with Loan Originators to gather required information for loan approvals.
- Managed conditions sent from underwriting departments.
- Analyzed loan files and reviewed client income, credit history, and assets to meet compliance and regulations.
Receptionist/Assistant Event Coordinator
Supreme Lending
San Antonio
09.2015 - 09.2018
- Greeted customers and visitors in a professional manner.
- Answered incoming calls and routed to appropriate personnel.
- Scheduled appointments for clients and ensured accuracy of information.
- Coordinated travel arrangements for staff members as needed.
- Prepared documents such as invoices, reports, memos, letters, financial statements.
- Assisted with special projects as requested by management team.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Receptionist Administrator
North Star Dodge Chrysler Jeep Ram FIAT
San Antonio, TX
02.2013 - 07.2015
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Responded promptly to emails from customers and other departments within the organization.
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TXHigh School Diploma -
Taft High School
San Antonio, TXSkills
- Employee Relations
- Background Checks
- Talent Acquisition
- HR Policies and Procedures
- Customer Service
- Microsoft Office and Docusign
- Proficient in Paycom
- Benefits and Tax knowledge
- Onboarding and Orientation
- Compensation Analysis
- Fluent in Spanish
Timeline
Human Resources Coordinator
GFS Home Loans
01.2021 - Current
Receptionist/Mortgage Loan Processor
GFS Home Loans
10.2018 - 01.2021
Receptionist/Assistant Event Coordinator
Supreme Lending
09.2015 - 09.2018
Receptionist Administrator
North Star Dodge Chrysler Jeep Ram FIAT
02.2013 - 07.2015
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
Taft High School