Greta Heider
Rocky River
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Timothy O'Tooles
07.2023 - 08.2025
- Experience with high volume environment
- Memorize menu items, assist with allergies/food restrictions, provide recommendations for customers
- Trained for different POS systems such as Toast
- Multitask in fast-paced environment while maintaining a professional demeanor
Server/Bartender
Bulldog Ale House
03.2021 - 06.2023
- Provide friendly customer service
- Memorize recipes and ingredients for menu items
- Provide recommendations for cocktails and beer tailored to customers' taste
- Maintain a clean environment behind the bar
Hostess/Expo/Server
Flipside Burgers
09.2018 - 03.2020
- Aid customers in selecting items off the menu that best cater to their preferences
- Provide excellent customer service by ensuring meals and takeout orders were packaged and delivered to the customer efficiently
- Resolve customer issues and complaints while serving multiple tables in a fast-paced environment
Server
Rosso Gelato
06.2017 - 09.2018
- Aid customers with any issues they may have been having during their experience at the restaurant
- Provide friendly customer service
Education
Bachelor of Science - Elementary Education
Loyola University Chicago
05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Food running
- Menu memorization
Certification
Bassett and Food Handler Certified
Timeline
Server
Timothy O'Tooles
07.2023 - 08.2025
Server/Bartender
Bulldog Ale House
03.2021 - 06.2023
Hostess/Expo/Server
Flipside Burgers
09.2018 - 03.2020
Server
Rosso Gelato
06.2017 - 09.2018
Bachelor of Science - Elementary Education
Loyola University Chicago
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