GRETA MATTESON
Provo,UT
Summary
Dependable customer service professional with over four years in restaurant management. Recognized for leading teams, resolving customer concerns, and overseeing daily operations to ensure exceptional experiences. Seeking a front desk or receptionist position to leverage strong communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
The Pizza Factory
Pleasant Grove, Utah
06.2023 - Current
- Supervised front-of-house employees to ensure smooth daily operations and high service standards.
- Resolved customer concerns to maintain exceptional service and foster positive dining experiences.
- Executed nightly reconciliation of sales, labor, cash, and tips to ensure accuracy in financial reporting.
- Oversee restaurant closing procedures and team accountability.
- Trained and mentored new team members to enhance onboarding experience and integration into team.
Server
The Pizza Factory
06.2021 - 06.2023
- Delivered exceptional service in fast-paced environment, enhancing customer satisfaction.
- Cultivated strong customer relationships through friendly, attentive service, fostering loyalty.
- Earned promotion to management due to demonstrated performance and leadership capabilities.
Camp Counselor
Camp Jeremiah Johnson
06.2018 - 09.2019
- Supervised campers and led engaging activities to ensure safety and enjoyment.
- Fostered teamwork among campers, enhancing collaboration and social skills.
- Supervised daily activities for campers, ensuring safety and enjoyment.
- Facilitated team-building exercises to enhance camper collaboration and communication.
Education
Pleasant Grove High School - High School Diploma
01-2023
Utah Valley University - General Studies
08-2026
Skills
- Customer Service
- Professional Communication
- Reception & Guest Relations
- Leadership
- Organization
- Microsoft Office
- Cash Handling
- Problem Solving
- Attention to Detail
Timeline
Restaurant Manager
The Pizza Factory
06.2023 - Current
Server
The Pizza Factory
06.2021 - 06.2023
Camp Counselor
Camp Jeremiah Johnson
06.2018 - 09.2019
Pleasant Grove High School - High School Diploma
Utah Valley University - General Studies