Greta Mccain
Montgomery,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Alorica/Sierra Health
Montgomery, AL
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Representative
Alorica/AT&T
Montgomery, AL
02.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Assistant Store Manager
Rack Rooms Shoe Store
Prattville, AL
04.2017 - 06.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Customer Service Associate
Belk Department Store
Prattville, AL
11.2014 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
Assistant Store Manager
New York & Company
Meridan, CT
06.2012 - 07.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Education
Associate of Arts - Business Management
National Business College
Salem, VA05.1987
High School Diploma -
J.H. Rose High School
Greenville, NC06.1985
Skills
- Courteous with Strong Service Mindset
- Cash Register Operations
- Calm and Professional Under Pressure
- Dispute Resolution
- Data Entry and Maintenance
- Order and Refund Processing
- Understanding Customer Needs
- Customer Account Management
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Patient and Empathetic
- Online Systems
Timeline
Customer Service Agent
Alorica/Sierra Health
10.2022 - Current
Customer Service Representative
Alorica/AT&T
02.2020 - 08.2022
Assistant Store Manager
Rack Rooms Shoe Store
04.2017 - 06.2018
Customer Service Associate
Belk Department Store
11.2014 - 04.2017
Assistant Store Manager
New York & Company
06.2012 - 07.2014
Associate of Arts - Business Management
National Business College
High School Diploma -
J.H. Rose High School
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