Greta Weir
Customer Service Representative
Elkhart,IN
Summary
Caring and friendly customer service professional with experience in consumer settings. Excited about the prospect of working to improve the customer experience and increase retention through quick resolution of customers questions and concerns.
Overview
3
3
years of professional experience
Work History
RESEA Coordinator
WorkOne Of Indiana/Pro Resources Staffing
Elkhart, IN
03.2021 - Current
- Management of daily calls to assist customers with reemployment
- Quickly triage incoming a calls
- Interviews and assesses customer needs
- Promotes other services through WorkOne
- Records and processes all pertinent data related to RESEA
- Refers customers to the appropriate next step for services
Supported Living Coordinator
ADEC
Elkhart, IN
05.2019 - 03.2021
- Developed this newly created position.
- Collaborated and consulted multi-functional teams to verify client information and insure compliance with policies & procedures
- Maintained master files for 90 program participants
Service Coordinator/Field Recruiter
Forge Industrial Staffing
Elkhart, IN
05.2018 - 03.2019
- Coordinated and managed recruiting, interviewing and onboarding processes
- Built effective working relationships with external employers
Education
High School Diploma -
Medina County Joint Vocational School
Medina, OhioSkills
Effective Communication
Excellence in Customer Service
Organization
Detail Oriented
Empathetic & Courteous
Takes Initiative
Microsoft Word, Excel, Outlook, PowerPoint
Timeline
RESEA Coordinator
WorkOne Of Indiana/Pro Resources Staffing
03.2021 - Current
Supported Living Coordinator
ADEC
05.2019 - 03.2021
Service Coordinator/Field Recruiter
Forge Industrial Staffing
05.2018 - 03.2019
High School Diploma -
Medina County Joint Vocational School