Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Yolanda Lara-Chavez

Tomball,TX

Summary

Dynamic career advisor with a proven track record at Interfaith of the Woodlands, specializing in individualized employment plans and effective communication. Skilled in job search assistance and outcome tracking, I excel in fostering relationships that enhance program compliance and participant success. Committed to empowering clients to achieve their career goals.

Overview

years of professional experience

Work History

RESEA career advisor

Interfaith of the Woodlands

03.2022 - Current

Conduct structured interviews with RESEA participants to gather employment history, eligibility information, and career goals
Review unemployment insurance status and ensure participants meet RESEA program requirements
Explain program services and expectations clearly to participants, including timelines and compliance standards
Assist customers in developing individualized employment plans (IEPs), identifying short- and long-term career goals
Refer participants to appropriate services, including workshops, job search assistance, training opportunities, or supportive services
Maintain accurate and timely documentation in case files and workforce systems (e.g., WorkInTexas.com)
Monitor progress, provide follow-up, and issue reminders to ensure continued engagement and compliance
Collaborate with Workforce Solutions staff to align services and provide wraparound support
Generate required reports and track outcomes for program performance and auditing purposes
Support administrative functions as needed to ensure effective and efficient service delivery

Barrista

Starbucks-Vintage

Tomball, Texas

01.2020 - 06.2022

Enthusiastic employee with superior skills in working in both team-based and independent capacities.
Bringing strong work ethic and excellent organizational skills to any setting.
Excited to begin a new challenge with a successful team.
Preparing to open the store.
Taking orders and ringing up payment.
Grinding coffee beans.
Preparing and serving light food and snacks.
Cleaning work areas, coffee machines, and equipment.
Creating stock displays.
Prepared handcrafted beverages following standard recipes and customer preferences.
Maintained cleanliness of workstations and dining areas throughout shifts.
Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
Operated espresso machines and coffee grinders to ensure quality beverage production.
Collaborated with team members to manage high-volume service during peak hours.
Stocked supplies, ensuring availability of ingredients for smooth operations during shifts.
Engaged customers with product knowledge, promoting seasonal drinks and loyalty programs.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Managed morning rush of customers daily with efficient, levelheaded customer service.

Case Management Secretary

Houston Methodist Hospital - Willowbrook

09.2016 - 10.2019

Assist in managing care of patients throughout their visit at the hospital as well as continuing care post discharge.
Responsible for learning all aspects of continuum care beginning with precertification through insurance claims.
Created and executed monthly reports on discharges of direct units I worked on keeping denials rates low.
Provide direct support for case managers and Social workers by scheduling follow up appointment.
Outreached to non-resource patients to provide the means available to them at community clinics.
Provided patient with Harris County appointments to ensure Primary Care Physician follow up post hospitalization.
Acted as a liaison between patient and case management department.
Utilized as an interpreter for Spanish speaking only patients and assisted with their initial assessments.
Conduct monthly audits of Important messages to Medicare to ensure DMV compliant.

Unit Administrative Assistant

Houston Methodist Hospital – Medical Center

02.2014 - 09.2016

Answered call light system in a timely manner.
Pulled patients in through HIS system.
Prepared reports for oncoming shift.

Patient Liaison

Therapy 2000, Houston, Tx

Houston, Tx

05.2013 - 02.2014

Ordered and maintained inventory on all office supplies, pagers, and cell phones.
Created and maintained a central filing system for staff expenses.
Maintained files on current clients, proposals, and service agreements.
Set up new hire workstation and provide phone support for the office.
Assist in processing new orders for potential clients and administering claim procedures and forms.
Answer all incoming calls and direct them to appropriate personal.
Follow up with Medicaid to ensure all appropriate paperwork was filed and processed in a timely manner.
Provided internal translation for therapist on services provided in Spanish.
Updated and maintained patient electronic records.
Assigned Therapist to patient once Start of Care Orders were received.
Processes and prepared patient packets for incoming patients.

Career Service Representative

Sanford Brown College, Houston, Tx