Melissa Lavalley
GAAMHA, INC
Seminole
28
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Job Coach/Patient Advocate, Direct Care
5 Years- Coordinated job placement opportunities with local businesses to support client integration into the workforce.
- Monitored client progress and provided ongoing support to ensure successful employment outcomes.
- Developed individualized employment plans to enhance job readiness for clients.
- Facilitated training sessions to improve soft skills and interview techniques for diverse populations.
Seasonal Worker
4 Months- Coordinated product displays to enhance visual merchandising and drive sales.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Managed inventory restocking to ensure product availability and optimal customer experience.
- Monitored sales floor for cleanliness, organization, and compliance with safety standards.
CNA
2 Years 5 Months- Assisted nursing staff with patient assessments and medication administration protocols effectively.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Trained new staff on best practices for patient care and safety procedures consistently.
- Implemented infection control measures that enhanced overall health standards within the facility.
Quality Control Associate
4 Years- Implemented quality control procedures that enhanced product reliability and reduced defects.
- Conducted thorough inspections of glass products to ensure compliance with industry standards.
- Collaborated with production teams to address quality issues and facilitate corrective actions.
Education
GED
Skills
Data collection
Individualized employment plans
Customer service
Teamwork and collaboration
Timeline
Job Coach/Patient Advocate, Direct Care
GAAMHA, INC
01.2020 - 01.2025Read More
Seasonal Worker
Walmart
10.2012 - 02.2013Read More
CNA
Webster Manor
01.2008 - 06.2010Read More
Quality Control Associate
Guardian Glass
01.1997 - 01.2001Read More
Putnam High School
GED
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