GRETA K MIQUELENA XAVIER
Summary
Throughout my nearly 20 years of airline experience at Delta, I have evolved to a highly professional aviation service provider. I am prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety. At this point in my career and a lifelong passion for aviation, my goal is to become a Delta Air Lines pilot, under the auspices of the Propel program.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Flight Attendant
IFS
New York City
01.2015 - Current
Work as a liaison between the cabin and the flight deck, provide leadership in domestic and international flights. Oversee and coordinate operational performance including on-time departure, safety, security, customer service delivery and crew coordination.
Station Auditor
ACS
La Guardia Airport
11.2013 - 01.2015
Monitored financial data for La Guardia Station. Created a simplified process to help reduce the margin of errors in cash transactions to less than 5% compared to 35% the year before.
Performance Leader (OSM)
ACS
John F. Kennedy Airport
06.2013 - 11.2013
Front line team leader focused on safety, security, and customer service. Terminal 4 inauguration gates 32-41, involved in leadership development programs to ensure on time departures.
Passenger Service Agent (Red Coat)
ACS
La Guardia Airport
09.2011 - 06.2013
Selected as lead Red Coat for new communications/bus team to safely transport ground crew and customers though terminals C&D. Leadership roles: Complaint Resolutions Officer and Ground Security Coordinator
Airport Customer Service Agent
ACS
La Guardia Airport
05.2005 - 09.2011
Ticketing, gate and baggage service agent: conduct passenger document verification, flight dispatch and tracking of lost baggage, applying judgment and adherence to Delta policies, FAA and DOT regulations. New hire training team & new SNAPP system hands on training for ticketing and gates.
Education
Bachelor of Science - Accounting
Colorado Technical University
05.2014
Associate of Science - Accounting
Colorado Technical University
05.2011
Skills
- Strong work ethic
- Attention to detail
- Adaptability and flexibility
- Conflict resolution
- Crew coordination
- Reliability and punctuality
- Time management
- Safety procedures
- Leadership qualities
- Interpersonal communications
- Emergency situations management
- Multilingual skills
- Conflict mediation
Awards
- Spirit Scholarship Fund (2012)
- Chairman’s Club Nominations (2016, 2019, 2021, 2023)
Affiliations
- The International Society of Women Airline Pilots (2024 - Present)
- Latino Pilots Association (2024 - Present)
- Women in Aviation International (2023 - Present)
Certification
· Private Pilot License - (April 26, 2024)
Aamro Aviation (F45) West Palm Beach, FL
Total Flight Time: 120 hours
PIC Time: 24.7
SOLO Time: 10.7
Cross Country Time: 22.7
Night Time: 3.6
· FCC Radio Operator Permit (May 31, 2024)
· FAA First Class Medical - No Restrictions (November 27, 2023)
Timeline
Flight Attendant
IFS
01.2015 - Current
Station Auditor
ACS
11.2013 - 01.2015
Performance Leader (OSM)
ACS
06.2013 - 11.2013
Passenger Service Agent (Red Coat)
ACS
09.2011 - 06.2013
Airport Customer Service Agent
ACS
05.2005 - 09.2011
Bachelor of Science - Accounting
Colorado Technical University
Associate of Science - Accounting
Colorado Technical University