Gretchen Burnworth
Josephine,TX
Summary
Dynamic Healthcare Administration professional with 7 years of experience in surgical center operations, insurance coordination, and business office management. Skilled in optimizing workflows, leading teams, and ensuring compliance with healthcare regulations. Proven success in improving authorization turnaround times, enhancing scheduling accuracy, and fostering collaboration across multidisciplinary healthcare teams.
Overview
8
8
years of professional experience
Work History
Senior Business Office Float
SCA Health
Dallas, TX
03.2026 - Current
- Facilitated improved facility operations through effective execution of business office tasks. Achieved accurate management of medical records, contributing to enhanced patient care. Optimized surgery scheduling and admissions processes, ensuring timely patient access to services.
- Achieved efficient surgical scheduling by utilizing computer templates for accurate patient information documentation. Resolved physician's office inquiries regarding patient scheduling at the surgery center, enhancing workflow. Streamlined surgery appointment coordination by effectively managing incoming calls.
- Coordinated patient admissions by completing registration documentation, guaranteeing accurate data entry and fostering clear communication between patients and healthcare professionals.
- Facilitated communication by answering facility phone calls to enhance support for patient inquiries and coordination with insurance companies and medical representatives.
Insurance Authorization Coordinator
Gender Confirmation Center
05.2025 - 10.2025
- Managed the complete pre-authorization process for inpatient and outpatient procedures, ensuring accurate and timely approvals in alignment with payer requirements.
- Reviewed clinical documentation for accuracy and compliance, coordinating peer-to-peer reviews and appeals to reduce denial rates and improve patient access to care.
- Maintained transparent communication with patients throughout the authorization process, explaining status updates, timelines, and next steps to support satisfaction and understanding.
- Collaborated closely with providers, billing teams, and insurance representatives to streamline information exchange and enhance claim efficiency.
Business Office Manager / OR Surgery Coordinator
Surgery Ventures powered by HCA Healthcare
02.2023 - 05.2025
- Supervised day-to-day operations of the business office, overseeing registration, insurance verification, billing, accounts payable, and medical records for a busy ambulatory surgery center.
- Streamlined administrative processes, enhancing efficiency and reducing turnaround times for reports and documentation.
- Developed and implemented office policies, enhancing compliance and operational efficiency.
- Coordinated and finalized daily OR schedules for over 70 surgeons, improving accuracy and reducing scheduling conflicts through proactive communication and data review.
- Managed OR scheduling logistics, block time allocation, and patient flow coordination for over 70 surgeons, contributing to optimal daily throughput and surgeon satisfaction.
OR Surgery Coordinator / Business Office Float
United Surgical Partners International
Dallas, TX
01.2019 - 02.2023
- Coordinated and finalized daily OR schedules for over 70 surgeons, improving accuracy and reducing scheduling conflicts through proactive communication and data review.
- Managed OR scheduling logistics, block time allocation, and patient flow coordination for over 70 surgeons, contributing to optimal daily throughput and surgeon satisfaction.
- Verified insurance benefits and provided detailed cost estimates to patients, improving transparency and financial preparedness before procedures.
- Implemented process improvements in insurance verification and cash posting, strengthening accuracy and accelerating reimbursement timelines.
- Provided cross-departmental support at the front desk, handling patient intake, data entry, and medical records processing to maintain operational efficiency.
Education
Bachelor of Science - Healthcare Administration
Capella University
07.2025
Skills
- Healthcare Operations
- Team Leadership
- HIPAA & Regulatory Compliance
- Accounts Payable/Receivable
- Patient Admissions
- Insurance Verification
- Scheduling & Block Utilization
- Medical Records Management
- Prior Authorization & Appeals
Timeline
Senior Business Office Float
SCA Health
03.2026 - Current
Insurance Authorization Coordinator
Gender Confirmation Center
05.2025 - 10.2025
Business Office Manager / OR Surgery Coordinator
Surgery Ventures powered by HCA Healthcare
02.2023 - 05.2025
OR Surgery Coordinator / Business Office Float
United Surgical Partners International
01.2019 - 02.2023
Bachelor of Science - Healthcare Administration
Capella University