Gretchen Dainty
Dallas,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at WellStar Paulding Nursing Center. Skilled in team motivation and customer service, I excel in recruiting and mentoring staff to exceed performance goals. Achieved significant improvements in efficiency and service quality, demonstrating strong team leadership and problem-solving abilities.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Assistant Manager
WellStar Paulding Hospital
06.1998 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized work environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Manager
Little Caesar's Pizza Restaurant
09.1992 - 09.1998
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Pharmacy Technician
Revco
08.1990 - 09.1993
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Certified Dietary Manager - Certified Dietary Manager
Auburn University
Auburn, AL04-2020
Skills
- Customer service
- Team leadership
- Team motivation
- Recruiting and interviewing
- Employee performance evaluation
Certification
ServSafe Certification
Certified Dietary Manager
Languages
English
Full Professional
Timeline
Assistant Manager
WellStar Paulding Hospital
06.1998 - Current
Manager
Little Caesar's Pizza Restaurant
09.1992 - 09.1998
Pharmacy Technician
Revco
08.1990 - 09.1993
ServSafe Certification
Certified Dietary Manager
Certified Dietary Manager - Certified Dietary Manager
Auburn University
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