Gretchen Gamel
Mesa,AZ
Summary
Proven Scheduling Coordinator with a track record of enhancing operational efficiency at Arbor Rose Senior Care through expert schedule management and staff coordination. Excelled in utilizing advanced software tools and problem-solving abilities to streamline processes, achieving significant reductions in staff overtime. Skilled in fostering team leadership and maintaining a positive work environment, demonstrating adaptability and strong communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Schedule Coordinator
Arbor Rose Senior Care
Mesa, AZ
02.2018 - 10.2018
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
Scheduling Coordinator
Touching Hearts At Home
Scottsdale, AZ
03.2008 - 02.2013
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Reduced staff overtime with effective shift planning and coordination.
Education
High School Diploma -
Colton High School
Colton, OR05.1992
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Handling Complaints
- Task Delegation
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Leadership
- Effective Communication
- Adaptability and Flexibility
- Phone and Email Etiquette
- Self Motivation
- Administration and Operations
- Scheduling and calendar management
- Staff Management
- Scheduling
Timeline
Schedule Coordinator
Arbor Rose Senior Care
02.2018 - 10.2018
Scheduling Coordinator
Touching Hearts At Home
03.2008 - 02.2013
High School Diploma -
Colton High School