Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Gretchen Lee

Summary

Customer Service Professional driven to exceed sales goals and build long-term relationships with customers. Managed sensitive information with integrity and adhered to all regulatory & compliance guidelines related to company practices. Exemplary listener and communicator committed to resolving issues and implementing feedback to achieve individual and team performance goals. Technical savvy to multi-task and navigate multiple computer screens simultaneously.

Overview

22
22
years of professional experience

Work History

Disaster Housing Inspector II

WSP USA Inspection Services
Winchester, VA
12.2013 - Current
  • Traveled to declared disaster site(s) and received briefings and equipment to carry out mission.
  • Performed six or more inspections daily and documented damages sustained based on extensive knowledge of construction techniques.
  • Assessed damage to dwellings and overall habitability of homes and addressed each appropriate field using ACE Field Software.
  • Reviewed, analyzed and verified occupancy documentation provided by applicants.
  • Determined preexisting damage versus damage from disaster. Submitted interior and exterior photos, uploaded results and sent to FEMA.
  • Provided support in administration of Inspection Services contracts such as assisting in development of emergency response plans & assisting with quality control monitoring.

Banquet Server & Various Roles

People Ready Staffing
Tampa, FL
01.2011 - 03.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders

Virtual Customer Service Associate

Amazon
Remote, Tampa, FL
11.2016 - 06.2017
  • Responded to website and email inquiries within one business day to maintain customer satisfaction and generate positive reviews.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Answered live online chats to give quick answers and solve problems faster
  • Resolved billing issues over phone with 100 - 150 customers daily

Virtual Home Sales and Service Agent

1800flowers.com
Carle Place, NY
01.2012 - 05.2015
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Resolved customer service issues and billing complaints and made adjustments as needed by applying credit, exchanging merchandise and giving refunds.

Education

Associate of Arts - Engineering

Hillsborough Community College
Tampa, FL

Skills

  • Effective Communicator
  • Detailed-Oriented
  • Results Driven Problem Solver
  • Customer Focused
  • Skilled Consultative Seller
  • Empath

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Virtual Customer Service Associate

Amazon
11.2016 - 06.2017

Disaster Housing Inspector II

WSP USA Inspection Services
12.2013 - Current

Virtual Home Sales and Service Agent

1800flowers.com
01.2012 - 05.2015

Banquet Server & Various Roles

People Ready Staffing
01.2011 - 03.2020

Associate of Arts - Engineering

Hillsborough Community College

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Gretchen Lee