Gretchen Liggins
Chillicothe,OH
Summary
Attentive [Job Title] passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
11
11
years of professional experience
Work History
Direct Support Person
Scioto Trails Advaning Abilities
05.2023 - Current
- Enhanced the quality of life for individuals with disabilities by providing direct support and assistance in daily living tasks.
- Ensured a safe and secure environment for clients, completing regular safety checks and addressing potential hazards.
- Promoted independence among clients by teaching essential life skills such as cooking, cleaning, and budgeting.
- Supported clients in achieving personal goals through individualized planning, goal setting, and regular progress monitoring.
Customer Service Representative
Lowes
03.2013 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shelter Corrdinator
Seeds Of Hope
11.2016 - 12.2018
- Improved shelter operations by streamlining intake processes and implementing efficient record-keeping systems.
- Enhanced the safety of shelter residents by conducting regular risk assessments and updating emergency procedures accordingly.
- Coordinated with local service providers to ensure residents had access to necessary resources, such as healthcare, mental health support, and legal assistance.
- Managed a team of staff and volunteers, providing training and support to maintain high-quality services for shelter residents.
Education
High School Diploma -
Unioto High School
Chillicothe, OH05.1983
Skills
- Conflict resolution
- Recreational activities
- Active listening
- Team collaboration
- Goal setting and planning
- Housekeeping and maintenance
- Effective communication
- Social skills development
- Behavioral support
- Case Management
- Care Plan Assessment
- Emotional Support
- Personal Care Assistance
- Crisis Management
Timeline
Direct Support Person
Scioto Trails Advaning Abilities
05.2023 - Current
Shelter Corrdinator
Seeds Of Hope
11.2016 - 12.2018
Customer Service Representative
Lowes
03.2013 - 03.2019
High School Diploma -
Unioto High School
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