Heidi Schoonover
Niles
Overview
5
5
years of professional experience
Work History
Direct Support Person
Community Integration Supports
Vienna Ohio
11.2025 - Current
- Facilitated daily living activities for individuals with disabilities, enhancing independence and quality of life.
- Monitored progress towards individual goals, providing feedback and adjusting strategies as needed for improvement.
- Provided transportation to appointments, community outings, and recreational activities to encourage social integration.
- Assisted clients with medication administration, ensuring proper dosage and adherence to prescribed schedules.
- Managed client conflicts by addressing underlying issues and implementing proactive solutions to prevent future incidents.
Line Operator
Purfoods
North Jackson, OH
10.2022 - 11.2025
- Operated production machinery ensuring adherence to safety and quality standards.
- Trained new team members on best practices for machine operation and safety protocols.
- Conducted routine maintenance on machinery to minimize downtime and enhance productivity.
- Collaborated with cross-functional teams to enhance product quality and streamline operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
Shift Lead
Dunkin Donuts
Austintown, OH
11.2021 - 10.2022
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Resolved customer complaints effectively, fostering a positive dining experience and encouraging repeat business.
- Completed store opening and closing procedures and balanced tills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Assistant Manager
Circle K
Cortland, OH
12.2020 - 11.2021
- Developed scheduling systems to enhance workforce efficiency and meet peak demand times.
- Conducted regular audits of store performance metrics, identifying areas for improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelors of Applied Science - Criminal Justice
Youngstown State University
Youngstown, OH08.2024
Skills
- Proficient in conflict management
- Demonstrate effective leadership
- Strong ability to learn quickly
- Exhibit strong interpersonal empathy
- Familiarity with criminal law principles
AWARDS
While attending Youngstown State University, I made the President's List 8 times for maintaining a 4.0 GPA average., Deans List (2 times)
Timeline
Direct Support Person
Community Integration Supports
11.2025 - Current
Line Operator
Purfoods
10.2022 - 11.2025
Shift Lead
Dunkin Donuts
11.2021 - 10.2022
Assistant Manager
Circle K
12.2020 - 11.2021
Bachelors of Applied Science - Criminal Justice
Youngstown State University