Gretchen Murray

• Oversaw daily operations of dining room, ensuring guest satisfaction.
• I was also tasked with training new servers, making sure our team performance and service quality met our standards.
• I helped with managing inventory levels, and coordinating with kitchen staff to ensure we have the correct supplies for service.
• I have always resolved customer complaints swiftly, ensuring positive outcomes and a likelihood for them to return to our restaurant.
• I often times worked by myself in managing high volume dining periods, using my effective time management and strong multitasking abilities. To ensure each guest is satisfied and experiences service to our team standards.

Coordinated with my boss to streamline food prep processes, improving overall kitchen efficiency.

• I prepared coffee drinks and developed relationships with our regulars and helped with the daily cafe operations. Duties include delivering exceptional customer service to all customers, crafting and serving beverages and food items, and also providing knowledgeable and enthusiastic expertise about coffee and tea.

• As a waiter in this high paced environment I learned how to accomplish tasks quickly and efficiently. Accommodating for our customers needs was the number one priority.

• Directing operations of family-run boba shop/cafe.