Gretchen Piombo
Sparks,NV
Summary
Food and beverage professional experienced in multitasking and handling stress. Brings service skills, knowledge of health codes and background in customer relations. Looking to put knowledge and abilities to good use in fast-paced position focused on promoting customer loyalty. Results-driven professional seeking position as Cocktail Server. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
18
18
years of professional experience
Work History
Bartender
Reno Aces Baseball
Reno, Nevada
05.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Consulted with managers to organize special events and promotions.
Casino Cocktail Server
Bonanza Casino
Reno, Nevada
08.2021 - 03.2022
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Bartender
Cactus Creek Prime Steakhouse
Reno, Nevada
08.2021 - 03.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased bar revenue through development and marketing of featured cocktails.
Victim Witness Advocate
Marin County District Attorney's Office
San Rafael, California
04.2019 - 08.2021
- Supported victims, family members and witnesses through law enforcement, healthcare, and social services.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Provided comprehensive assessment, goal setting, and service plans.
- Accompanied clients to court to clarify processes and procedures.
- Liaised with members of justice system on behalf of client.
DUI Investigations
Marin County District Attorney's Office
San Rafael, California
01.2018 - 04.2019
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations and evidentiary materials.
- Collaborated with federal agencies on investigations.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
- Seized evidence for investigations and interviewed involved parties.
Lab Analyst
Central Marin Sanitation Agency
San Rafael, California
11.2006 - 06.2018
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Recorded and interpreted laboratory results to present to senior colleagues.
- Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques.
- Prepared and validated buffers and in-house reagents, calibrators and controls in advance of laboratory testing and analysis orders.
Education
CLAD - Cultural Language And Diversity
University of San Diego
San Diego, California06.2000
Bachelor of Arts For Teaching - Health Sciences
Chapman University
Los Angeles, California06.1999
Bachelor of Science - Criminology
California State University - Fresno
Fresno, California12.1996
Skills
- Suggestive Selling
- Cocktail Service
- Alcohol Ordering
- Responsible Serving
- Bar Operations and Logistics
- Hospitality and Guest Service
- Handling Difficult Customers
- Cash Handling and Management
Timeline
Casino Cocktail Server
Bonanza Casino
08.2021 - 03.2022
Bartender
Cactus Creek Prime Steakhouse
08.2021 - 03.2022
Bartender
Reno Aces Baseball
05.2021 - Current
Victim Witness Advocate
Marin County District Attorney's Office
04.2019 - 08.2021
DUI Investigations
Marin County District Attorney's Office
01.2018 - 04.2019
Lab Analyst
Central Marin Sanitation Agency
11.2006 - 06.2018
CLAD - Cultural Language And Diversity
University of San Diego
Bachelor of Arts For Teaching - Health Sciences
Chapman University
Bachelor of Science - Criminology
California State University - Fresno
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