GRETCHEN POLLARD
Lyndhurst Gynecological Associates
Mocksville,NC
33
years of professional experience
Detail-oriented Administrative Assistant with over 20 years of experience in accounting and office management. Expertise includes general ledger management, financial report analysis, and accounts payable/receivable. Proven ability to implement policies, enhance office efficiency, and support team leadership while adapting to changing priorities.
Work History
ADMINISTRATION ASSISTANT
- Led administrative operations for newly created Physical Therapy Division, driving direction and growth.
- Maintained accounts payable and receivable for health care company with annual revenue exceeding $1,000,000.
- Manages all patient health care records through EHR database for 25,000 patients annually and expanding.
- Performed billing research, verified insurance, and reconciled deposits to ensure accurate financial records.
- Facilitated patient scheduling and processing by coordinating between departments.
- Works closely with the administrative team, nursing staff, and physicians.
Billing Department Specialist
14 Years 6 Months- Analyze and correct coding errors on claim returns, reducing claim rejections, and accelerating reimbursement cycles.
- Reviewed and adjusted denied claims, reallocating financial responsibility between insurance providers and patients using AAPC codify system to ensure accurate coding.
- Process and adjudicate complex claims for specialized medical services in compliance with payer guidelines.
- Liaised between corporate office and internal teams to distribute and track insurance capitation reimbursements, ensuring timely processing.
- Reconcile monthly balances for accruals and actively manage the collection of past-due accounts to minimize bad debt for up to 7 internal posting departments
- Serve as a liaison between corporate office and internal teams to distribute and track insurance capitation reimbursements.
- Reconciled monthly balances for accruals and managed collection of past-due accounts, minimizing bad debt across 7 internal posting departments.
- Managed medical billing processes, ensuring accurate invoice generation and timely payment collection.
OFFICE MANAGER
14 Years 4 Months- Oversaw daily operations of administrative staff and technicians, supporting 65 full-time employees.
- Processed Residential/Commercial accounts to include Baptist Hospital, Novant, as well as Forsythe County and surrounding county school systems.
- Led Training Coordinator overseeing all safety, policies, and procedural implementation.
- Processed payroll and maintained employee records, ensuring accuracy and compliance.
- Mentored personnel resulting in multiple employee promotions.
- Ensured the posting/billing of monthly production in excess of $1,000,000 annually.
- Coordinated office inventory requisitions and served as liaison to corporate, streamlining supply management.
ACCOUNTS/MEDICAL RECORDS SPECIALIST
4 Months- Retrieved patient records and ensured timely transfer of information to relevant parties.
- Provided respectful assistance to patients, staff members, and insurance company representatives.
- Coordinated patient activities, fostering positive relationships with patients and families.
- Facilitated transportation of patients to various departments and appointments.
Education
Associate of Applied Science - Business Administration with Certification in HR
Certificate - Unit Secretary Knowledge
Certified Child Care Credentials - I and II
High School Diploma
Skills
Account Balancing Reconciliation
Accounting Skills
Accounting Support
General Ledger experience for master financials
Advanced MS Office Suite
Data Entry Documentation
Document and File Management
Judgment and Decision Making
Knowledge
Meticulous Attention to Detail
Office Equipment Operation
OSHA Regulations
PC Proficient
Professional and Courteous
Recordkeeping and Bookkeeping Communication
Records Management Systems
Strong Organizational Skills
Verbal and Written
Office administration
Administrative support
Data entry
Disclaimer
Referrals upon Request
Personal Information
Title: Professional Human Resource trained - medical administrative
Timeline
Billing Department Specialist
Lyndhurst Gynecological Associates
03.2012 - CurrentRead More
OFFICE MANAGER
Hometeam Pest Defense
10.1997 - 02.2012Read More
ACCOUNTS/MEDICAL RECORDS SPECIALIST
Lakeview Living Center
08.1993 - 12.1993Read More
Davie County High School
High School Diploma
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Davidson Community College
Certified Child Care Credentials from I and II
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Forsyth Technical Institute
Certificate from Unit Secretary Knowledge
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ADMINISTRATION ASSISTANT
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Davidson-Davie Community College
Associate of Applied Science from Business Administration with Certification in HR
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