Gretchen Wade
Gatlinburg,Tennessee
Summary
Approachable and communicable professional with a proven track record in developing successful relationships with students and superiors. Passionate about helping others succeed and fostering a sense of community among residents to support individuals in times of need. With a strong commitment to excellence and a passion for helping others, I aim to bring value through effective communication, strategic thinking, time management, and a proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Resident Assistant
University Of Tennessee Housing
08.2023 - Current
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents through consistent updates.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of resident activities.
- Responded to room transfers, incident reports, and maintenance requests.
- Serve as a liaison between residents and appropriate campus resources.
- Foster relationships with 40 different residents on my floor as well as administrative staff and other Resident Assistants.
Lemonade Seller
Cousin's Lemonade
05.2023 - 08.2023
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Ice Cream Specialist
Cruze Farms
06.2022 - 08.2023
- Enhanced customer satisfaction by providing personalized ice cream recommendations based on individual preferences.
- Ensured consistent product quality by adhering to company recipes and preparation guidelines for various ice cream flavors.
- Boosted sales with effective upselling of additional menu items, such as toppings, waffle cones, and beverages.
- Streamlined service efficiency by maintaining a clean and organized work area throughout shifts.
- Contributed to a positive team environment through clear communication, collaboration, and active participation in staff meetings.
- Trained new employees on company policies, menu offerings, and proper ice cream scooping techniques to ensure high-performance levels.
Ice Cream Specialist
Old Mill Creamery
05.2020 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted in inventory management, reducing waste and optimizing product usage.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Education
Bachelor of Arts - Public Health
The University of Tennessee - Knoxville
Knoxville, TN12.2025
Skills
- Student Advisory
- Moral Conduct
- Resident Support
- Student Leadership
- Time Management
- Resolution-Oriented
- Effective Communication
- Adaptability and Flexibility
- Empathy and Compassion
- Interpersonal Relationships
Timeline
Resident Assistant
University Of Tennessee Housing
08.2023 - Current
Lemonade Seller
Cousin's Lemonade
05.2023 - 08.2023
Ice Cream Specialist
Cruze Farms
06.2022 - 08.2023
Ice Cream Specialist
Old Mill Creamery
05.2020 - 07.2021
Bachelor of Arts - Public Health
The University of Tennessee - Knoxville
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