Gretel Diaz
Hialeah
Summary
Adept at patient coordination and HIPAA compliance, I excelled at Gastromed by managing high call volumes and enhancing patient service standards. Demonstrated strong organization and problem-solving skills, significantly improving data accuracy and patient communication. My adaptability and teamwork contributed to seamless medical scheduling and patient care processes.
Overview
4
4
years of professional experience
Work History
Chekout/Procedure Scheduler
Gastromed
04.2022 - Current
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Followed up with patients to reschedule missed appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
Check-in
Gastromed
06.2021 - 04.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Helped patients complete necessary medical forms and documentation.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Education
CCM Coding Academy
Miami, FL04-2014
1 Year
Medical School
Las Tunas, Cuba 01-2007
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Strong organization
- Appointment setting
- Teamwork
- Problem-solving
- Multitasking Abilities
- Adaptable and flexible
- Medical terminology
Languages
English
Spanish
Timeline
Chekout/Procedure Scheduler
Gastromed
04.2022 - Current
Check-in
Gastromed
06.2021 - 04.2022
CCM Coding Academy
1 Year
Medical School
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