Gretel Seymour
Ellenwood,GA
Overview
17
17
years of professional experience
Work History
Jail Shift Supervisor
Smyrna Police Department
Smyrna, GA
12.2006 - 03.2017
- Performed Administrative duties, submit time sheets, scheduled employees, answered telephones.
- Handle complaints with the general public.
- Attended regular trainings and maintained appropriate certifications.
- Monitor equipment and supplies inventory.
- Maintained daily logs of shift activity, supervised a team of five Correctional Officers while maintaining the safety and security of the staff and inmates ran GCIC for Criminal checks.
- Had to write Bonds for Inmates being released.
- Performed Intakes on inmate searches etc.
Customer Service Manager
TTS Accounting
Conyers, GA
08.2011 - 04.2017
- Monitored call quality and ensured employee measures were met.
- Responsible for multi-functioning work groups, including all inbound/outbound calls pertaining to collections, billing and training.
- Focus on customer satisfaction and first call resolution.
- Supervised a team of customer service representatives.
Administrative Assistant
Paige Counseling Service
Duluth, GA
05.2000 - 08.2011
- Developed and Implement plans for effective counseling.
- Design and implement a weekly schedule.
- Provide and collect data for patients.
- Organize, plan, and lead meetings to update and inform counselors.
- Communicate with Leadership about any issues or day to day changes.
- Respond to a large number of calls daily.
Timeline
Customer Service Manager
TTS Accounting
08.2011 - 04.2017
Jail Shift Supervisor
Smyrna Police Department
12.2006 - 03.2017
Administrative Assistant
Paige Counseling Service
05.2000 - 08.2011