Gretha (Mulanga) Mbayabu Mulanga
Student
Fairfield,OH
Summary
I'm a dedicated professional with a passion for customer service and retail. At UDF, I not only boosted sales through smart upselling but also made sure our space was always clean and safe. I thrive when working with a team, enjoy stepping up to lead, and love tackling challenges head-on. Building genuine relationships with customers has always been key to my success, helping me consistently beat sales targets. Plus, my ServSafe certification and ability to multitask ensure that I can keep up in even the busiest environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Ice Cream Specialist
UDF
Fairfield, OH
09.2024 - Current
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Offered samples of new ice cream flavors to customers.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed cash transactions accurately while maintaining exceptional customer service standards during peak hours.
- Boosted sales with effective upselling of additional menu items, such as toppings, waffle cones, and beverages.
Hostess
Olive Garden
Fairfield, Ohio
09.2023 - 09.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Associate
Khols Department Store
Fairfield, OH
05.2023 - 09.2023
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Crew Member
CiCis Pizza
Fairfield, OH
06.2022 - 03.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, buffet and preparing pizza.
Education
High School Diploma -
Fairfield High School
8800 Holden Blvd, Fairfield, OH 45014 08.2021 - 05.2025
Skills
ServSafe certification
Teamwork and collaboration
Customer service
Computer skills
Problem-solving
Dependable and responsible
Calm under pressure
Verbal communication
Supervision and leadership
Organization and time management
Effective multitasking
Retail sales
Certification
ServSafe Food Handler's Certification
Timeline
Ice Cream Specialist
UDF
09.2024 - Current
Hostess
Olive Garden
09.2023 - 09.2024
Associate
Khols Department Store
05.2023 - 09.2023
Crew Member
CiCis Pizza
06.2022 - 03.2023
High School Diploma -
Fairfield High School
08.2021 - 05.2025
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