ServSafe certification
Teamwork and collaboration
Customer service
Computer skills
Problem-solving
Dependable and responsible
Gretha (Mulanga) Mbayabu Mulanga
Student
Fairfield,OH
Summary
I'm a dedicated professional with a passion for customer service and retail. At UDF, I not only boosted sales through smart upselling but also made sure our space was always clean and safe. I thrive when working with a team, enjoy stepping up to lead, and love tackling challenges head-on. Building genuine relationships with customers has always been key to my success, helping me consistently beat sales targets. Plus, my ServSafe certification and ability to multitask ensure that I can keep up in even the busiest environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Ice Cream Specialist
UDF
Fairfield, OH
09.2024 - Current
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Offered samples of new ice cream flavors to customers.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed cash transactions accurately while maintaining exceptional customer service standards during peak hours.
- Boosted sales with effective upselling of additional menu items, such as toppings, waffle cones, and beverages.
Hostess
Olive Garden
Fairfield, Ohio
09.2023 - 09.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Associate
Khols Department Store
Fairfield, OH
05.2023 - 09.2023
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Crew Member
CiCis Pizza
Fairfield, OH
06.2022 - 03.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, buffet and preparing pizza.
Education
High School Diploma -
Fairfield High School
8800 Holden Blvd, Fairfield, OH 45014 08.2021 - 05.2025
Skills
Certification
ServSafe Food Handler's Certification
Timeline
Ice Cream Specialist
UDF
09.2024 - Current
Hostess
Olive Garden
09.2023 - 09.2024
Associate
Khols Department Store
05.2023 - 09.2023
Crew Member
CiCis Pizza
06.2022 - 03.2023
High School Diploma -
Fairfield High School
08.2021 - 05.2025
ServSafe Food Handler's Certification
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