Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Russel Ertel

Hamilton

Summary

Dynamic Assistant Manager with a proven track record at UDF, excelling in customer service and team leadership. Enhanced operational efficiency through meticulous cash handling and staff supervision, resulting in improved customer satisfaction. Skilled in problem-solving and decision-making, I foster positive relationships to drive team success and elevate the customer experience.

Overview

1
1
year of professional experience

Work History

Assistant Manager

UDF
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Kitchen Shift Supervisor

Rusty Bucket Restaurant and Tavern
04.2024 - 01.2025
  • Built strong relationships with vendors for better negotiation on pricing deals, ensuring a stable supply chain at cost-effective rates.
  • Implemented cost control measures by analyzing ingredient pricing trends, adjusting menu prices accordingly while maintaining profitability margins.
  • Delivered exceptional dining experiences by collaborating with front-of-house staff to ensure seamless service from kitchen to table.
  • Reduced waste and optimized inventory management with meticulous tracking of supplies and ingredients.

Education

Middletown High School
Middletown

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management

Accomplishments

I started at UDF and advanced thru 3 chains of management Under a year, it’s helped me mature and develop maturity and self awareness also accomplishments

Timeline

Assistant Manager

UDF
08.2024 - Current

Kitchen Shift Supervisor

Rusty Bucket Restaurant and Tavern
04.2024 - 01.2025

Middletown High School

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Russel Ertel